You may be asked to provide a log when you contact support with a PointSolutions Desktop issue.
To obtain a Log on a PC
- After the issue occurs, click the Preferences icon (looks like a gear) on the bottom right corner of the Dashboard.
The Preferences window opens.
- Click Show, as identified in the figure above.
- Click Save, as identified in the figure below.
- Identify the folder where you want to save the log.
- Click Save to save the log.
- Send the log to support@echo360.com along with a description of what you are experiencing.
To obtain a Console Log on a Mac
- Ensure PointSolutions Desktop is closed.
If the issue is also with PowerPoint ensure that it is closed before continuing.
- Ensure that no application window is selected
You should see "Finder" in the upper left, next to the Apple logo. Click on an empty area of your desktop to remove application window selections.
- From your Desktop, go to the top of the screen and click Go > Utilities.
- Open the Console application
- Enter PointSolutions in the search box and press Return / Enter.
- Launch PointSolutions Desktop.
- Recreate the issue.
- In Console, copy the contents of the log.
- Paste the log into an email and send it to support@echo360.com along with a description of what you are experiencing.