Cielo24 was acquired by Rev.ai and as of 30th Sept existing integrations with Cielo24 will cease to work. Contact your Rev.ai representative for the information required to configure a new integration.

This article discusses the configuration for utilizing one or more of the supported third-party closed captioning providers listed below. These configurations can then be used for specific Organizations, Departments, and/or Sections within EchoVideo.

EchoVideo also offers an automated transcription service for media, which can automatically push transcriptions to closed captions if they meet an accuracy threshold. For more information, see Automatic Speech Recognition (ASR) Service for Media Transcription and Automatically Apply Transcripts as Closed Captions for Media.

Closed captioning is the process of generating text from captured content and presenting it in a readable format to end users during playback. Originally developed as an aid for the hearing-impaired, it is also useful for reinforcing lesson materials for all students.

The captured material (audio / video) is sent to a captioning service, then retrieved by the platform to be integrated with the capture material.

Before enabling closed captioning in EchoVideo, you must set up an account with your captioning provider. EchoVideo currently supports the following third-party captioning providers:

• 3Play Media: www.3playmedia.com

• AI Media: www.ai-media.tv

  AI Media has created new APIs. As a result, the existing AI Media closed caption provider has been renamed AI Media (Legacy), and a new AI Media provider has been created. AI Media customers must contact AI Media to obtain a new API Key for this integration. The AI Media (Legacy) integration will continue to work as it does today.

• Verbit: verbit.ai
  • AST (Automated Sync Technologies): www.automaticsync.com
• Rev: rev.ai

If you have configured a closed captioning provider but no longer wish to use it, you can turn off the closed captioning feature for the institution by changing the configuration's active status. This allows captions to be manually uploaded if appropriate, or you can use the default configuration when applicable.

Configure Closed Captioning in EchoVideo

Once an account is established with your captioning provider, they will provide the information and authentication values needed to configure closed captioning in EchoVideo. There is no limit to the number of closed caption configurations you can have set up at the institution level.

To configure closed captioning

1. Log in to EchoVideo as an Institution-level administrator.

2. Click the Settings icon and select Institution Settings.

   General settings appears and Basic Info is selected by default.

3. Click Integration.
4. From the middle panel, select Closed Captioning, as identified in the figure below.
   
5. Click Add Configuration, as shown in the figure above.
6. Use the Provider drop-down list shown in the figure below to select your provider.
   

7. Complete the requested Provider Settings options using the information you have from your captioning provider.

   This may include secure communication values, such as an API Key or Secret, provided by the captioning provider. It may also include selections for turnaround time, accuracy, language, or service profile that the provider will use for your agreed-upon captioning service.

8. Enter a Configuration Name to help you identify the configuration later when generating captions.
9. Optionally, select Additional Options.
   • Set As Default - This sets the closed caption configuration as the default. It is used as the main configuration at the Institution level and as a fallback. You must have at least one institution configuration set as the default.
   • Active Status - Allows you to turn individual caption configurations on and off without losing their settings.
   • Allow Ordering - For any users you have granted caption ordering permissions to, they can order captions from any capture configuration that has this option turned on.
   • Allow Configurations - This allows you to configure closed captioning to be generated automatically for different areas of your institution. You can specify different caption configurations for organizations, departments, and sections.
10. When finished, click Save.
11. Repeat the above steps to add additional providers.

What counts as In Use?

A closed caption configuration counts towards the total when explicitly selected for automatic captioning in an Organization, Department, or Section. When set in one or more places, you can click on the number in this column to see where it is used.

The default closed caption configuration always displays N / A. It is used as the main configuration at the Institution level and as a fallback when conflicting captions occur.

Apply Captioning to Captures

Closed captioning can be applied to individual captures or all captures in a scheduled series, such as for a section. Closed Captioning is enabled through the capture options.

Unlimited configurations are possible across one or more caption providers. Automatic caption configurations can be set up for Organizations, Departments, and Sections so that published content is automatically sent out for captioning.

You can also apply captions to captures after they have been processed or have a captioned capture reprocessed.

To apply captioning to scheduled section captures

1. From the main menu, click Courses.
2. Find the course containing the sections with captures you want to caption.
3. Expand the course to show the sections.
4. Click the Calendar icon to view the current capture schedule for the section.
5. Click on the Pencil icon to edit the capture.

6. Enable the Closed Captioning slider.

   This option will appear grayed out if closed captioning is not configured for your institution.

7. Click SAVE.

To apply captioning to an individual capture

1. From the main menu, click Captures, then click Scheduled.
2. Find and click the scheduled capture you want to enable captions for.

3. Enable the Closed Captioning slider.

   This option will appear grayed out if closed captioning is not configured for your institution.

4. Click Save.

To apply captioning to a capture after processing

1. From the main menu, click Captures and ensure you view the Completed captures list (it appears by default).

2. Find the completed capture you want to caption and click on it to open the Media Details Page.

   Details displays by default.

3. Select Accessibility, as identified in the figure below. If the capture does not have captions, this entry shows Add Closed Captions +. If it has captions, the entry shows a caption ID, as shown in the figure below.

4. Click the vertical action menu to the right of the Add Closed Captions + option and select one of the following:

   If the media already has captions, uploading or reprocessing for captions replaces the existing captions. See the note below regarding sending or re-sending for caption processing.

   • If the Captions option shows Add Closed Captions +, select Order Captions to choose the desired configuration, then submit the media to your provider to have closed captions applied.
   • If there is a captions ID, you can Order Captions from the configuration of your choice to resubmit the request, but you may want to contact your provider directly to avoid additional charges.
   • Select Upload to upload an SRT or VTT caption file and apply it to the video.
5. Click OK when the confirmation dialog box appears.

If you sent the video for processing / reprocessing, the new captions are applied to the capture within the timeframe you configured in the Closed captioning settings and negotiated with your captions provider.

If you uploaded a manually generated caption (VTT or SRT) file, applying those captions to the video should take only a few minutes.