Institutions are no longer limited to one caption configuration! Unlimited configurations are now possible across one or more caption providers. These new caption configurations can also be set up for the Institution Hierarchy per Organization, Department, and Section, in addition to Schedule settings, so that published content is automatically sent out for captioning.

Administrators can manage caption services for the Institution, Organization, Department, or Section, just like other section features. The default closed caption configuration is used as the main configuration at the Institution level for automatically captioning scheduled captures and a fallback when conflicting caption settings happen. If additional closed captioning configs have been set up to Allow Configuration, then they will be available to select when following the steps below. For more information see, creating and editing closed caption configurations.

This article includes information on configuring EchoVideo to use a configured Closed Captioning Provider, however, since both closed caption files and transcription files use the WEBVTT standard, it is possible to have automatic transcriptions generated, edited for accuracy, and then applied to the media as closed captions. Alternatively, you can tell EchoVideo to automatically push transcripts to the closed captioning track if the transcription service applies a high enough confidence score to the transcripts.

Manage Automatic Caption Settings at the Hierarchy Level

1. Log into EchoVideo as an Institution-level administrator.
2. Click the Settings icon in the upper-right corner of the screen.
3. From the Settings menu, select Institution Settings.

   General settings appears and Basic Info is selected by default.

4. Click Organizations and Departments and scroll through the list to find the organization or department you want to edit.
5. Select the organization or department from the middle column.
   

   Section Features appears.

6. Click the Caption Settings button.
7. From the drop-down, choose a caption configuration.
8. Click Save.
9. Enable the Caption Course Media toggle.
10. Review the warning message and click Confirm.
    

    Once confirmed, all captures that are published into that section that don't already have a cation track will be captioned with the provider selected. Existing captures will not be captioned unless published or re-published.

11. Optionally, check or uncheck the Allow override checkbox to determine whether this setting can be changed at the Course / Section levels.
    

    As long as the Allow override checkbox is checked, the toggle can be configured independently at the lower levels as needed, as shown in a course's settings in the figure below.

    

Manage Automatic Caption Settings at the Schedule Level

Administrators use the capture dialog box to launch recurring or non-recurring scheduled captures.

They are called "scheduled captures" because you must select a date/time for recording (even if it's only a few minutes from now), rather than configuring the information and launching immediately as you do with ad hoc captures. Refer to Creating Captures and Capture Schedules.

To apply captioning to scheduled captures for Schedulers

1. From the main menu, click Courses.
2. Find the course containing the sections with captures you want to caption.
3. Expand the course to show the sections.
4. Click the Calendar icon to view the current capture schedule for the section.
5. Click on the Pencil icon for the capture you wish to edit or click the New Capture button to create a new capture. 
6. Enable the Closed Captioning slider.

   This option will appear grayed out if closed captioning is not configured for your institution.

7. Click SAVE.

To apply captioning to scheduled captures for Administrators

1. From the main menu, click Captures.
2. Find and click the scheduled capture for which you want to enable captions or click the New Capture button to create a new capture.
3. Enable the Closed Captioning slider.

   This option will appear grayed out if closed captioning is not configured for your institution.

4. Click SAVE.

Conflicting Caption Settings

If you are using automatic caption settings in multiple places within EchoVideo, you may get into a situation where media may wind up with conflicting settings about which caption configuration to use. In these scenarios, we need to choose 1 of the captioning configurations in order to avoid duplicate caption requests.

The table below shows what caption configuration will be used depending on your various system settings: