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For urgent support, please log into the Resource Center and submit a Severity 1 case.
For non-urgent requests, we can also be reached via email and voicemail.
703-667-7500 or 1-877-324-6360 ext. 2
United Kingdom: +44 20 3026 3473
APAC: 1300 324 600 (Toll Free Australia) or +61 8 6180 2799
Instructor How To Videos
Instructor Educational Webinars
Student How To Videos
Getting Started - The Basics
Welcome To Your Echo360 Home
From Old to New - Navigating the New Hom...
Overview: Finding Courses and Content
Accessing Classes / Entering a Classroom
In the Classroom
Viewing Classroom Content
Viewing Live Classes
Using Classroom Tools
Viewing and Posting Questions
Responding to Questions or Posts
In Your Course Outside of Class
More to Courses than Just Classes
Viewing and Participating in Course Disc...
Monitoring and Managing Discussion/Q&...
Searching Across a Section
The Magic Class List
Student Engagement and Performance Analytics
Understanding Course and Student Analyti...
Reviewing Student Responses to Activitie...
Viewing Course and Section Analytics
Viewing Student Analytic Data
Engagement and Analytics Metrics Defined...
Managing Media in Classes
Managing Media in Classrooms
Adding/Publishing a Presentation to a Cl...
Adding/Publishing a Video to a Class
Creating an Ad Hoc Capture
Making Content Available or Unavailable ...
Managing the Classes in Your Course
Overview: Classes and Groups
Preparing for a Class
Adding a Class to a Course/Section
Adding a Group to a Course/Section
Editing Class or Group Name, Description...
Editing Course/Section Details
Turning Section Features On and Off
Enable or Disable Q&A for a Section
Allowing Co-Instructors to Edit Class Co...
Enable or Disable or Limit Content Downl...
Working with Home Page Content
Home Page Content/Media
Finding Your Stuff
The Content Details Page
Viewing Shared Content
Editing Media Name and Description
Working with Slides/Presentations
Working with Slides and Presentations
Uploading Slides to a Presentation
Importing Slides from an Existing Echo P...
Creating a Media Slide
Adding a Blank Slide
Using the Echo360 Powerpoint Ribbon
Installing or Upgrading the PowerPoint R...
Using the PowerPoint Ribbon Add-on
Creating Activity Slides Using the Power...
Editing Activity Slides through the Ribb...
Publishing or Updating Presentation thro...
Device Monitor/Capture Control Light
Device Monitor/Capture Control Light Ove...
Using the Device Monitor/Capture Control...
Installing the Device Monitor Software a...
Launch the Device Monitor
Device Configuration Defaults
Echo360 Mobile Apps
Mobile Apps and LMS Users
Quick Guide to the Mobile Apps
Limitations of the Mobile Apps
Viewing Classes in the Mobile App
Using Echo360 with Your LMS
Adding the Echo360 Tool Link to Blackboa...
Embedding Echo360 Videos into Blackboard
Adding an Echo360 Link to a Canvas Cours...
Embedding Echo360 Videos into Canvas
Adding a Link to Echo360 in Moodle Cours...
Enabling Cookies and other Browser setti...
Chrome Recommended Browser Configuration
Safari Recommended Browser Configuration
Internet Explorer 11 Recommended Browser...
Classroom Capture for Instructors
Classroom Capture Specifications
Installing or Replacing USB Cameras for ...
Using Classroom Capture for Live Streami...
How Classroom Capture Handles Input Inte...
Personal Capture - Overview
Personal Capture Specifications
Personal Capture for Windows
Installing PCAP for Windows
Configure Personal Capture for Windows D...
Universal Capture Overview
Universal Capture Specifications
Universal Capture for Instructors
Universal Capture for Students
Logging in and out of Universal Capture
Supported Capture Devices
Supported Input Devices for SCHD, Echo36...
Supported Devices for Personal Capture M...
Supported Devices for CCAP and PCAP Wind...
Supported Devices for Universal Capture
Register Your Account and Log In
Logging in Under Different Institution R...
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