Holiday Support Hours
Echo360 Support will be closed on December 24–26 and January 1 in observance of the holidays. During these closures, on-call Support coverage will be available for Severity 1 (Sev1) issues only. Normal support hours will resume on the next business day.

Raising a Sev1 Ticket: An administrator with portal access can submit a Sev1 ticket through the Support Portal. For details, please see: Contacting Support