EchoVideo is a web-based application that uses a browser to view content and has certain browser requirements. Beyond ensuring you're using a supported browser, there are also some configuration settings you may need to check or change to use EchoVideo successfully.
If you access EchoVideo directly through the EchoVideo URL, you may not need to change any of your browser configurations. However, if you access EchoVideo through an LMS such as Canvas, Moodle, or Blackboard, and PARTICULARLY if the EchoVideo window or media player is opened inside of a browser frame, the below-listed changes to the Chrome browser settings may be necessary to view EchoVideo class recordings, LIVE streams, or embedded video content.
EchoVideo is in the process of removing our dependency on third-party cookies when viewing media outside of our platform. Cookies are not required when viewing content in the updated Player embedded within other web pages unless you are viewing it from certain mobile devices, especially those running iOS.
We recommend you continue to allow third-party cookies in your browser, as viewing content within EchoVideo through an LMS / VLE (your Library or an EchoVideo course) still requires cookies, as may your mobile device. This is because our approach to cookie-less presentation requires the use of Media Source Extensions, which are not supported by some iOS browsers at this time. If you are using one of these browsers and Cross-Site Tracking and / or Cookies are not allowed, you will see a message directing you to enable them.
IMPORTANT: If you encounter the Enable Cookies message when trying to view EchoVideo content, you will need to change your cooking settings as described in the section immediately below. You MUST ALSO clear your browser cache, as well as cookie and site data, to ensure you are no longer blocked from viewing content. Press Ctrl / Cmd + Shift + Delete to open a dialog box for clearing cache, cookies, and browser history, as shown in this figure. Be sure to select the proper Time range from the drop-down list.
EchoVideo cannot support all 3rd party speed controller plugins. The player's built-in variable speed playback (VSP) should be used and controlled with the existing keyboard shortcuts.
Enabling Cookies in Chrome
Cookies contain some of the current session and authorization information we need to know who you are and to allow you to view content. This is especially important when a main website such as the LMS or your University Portal tries to open EchoVideo inside of a frame. In this case, the cookies are necessary for the two authentication mechanisms to talk to each other and open EchoVideo content for you.
Historically, Chrome has allowed Cookies by default. HOWEVER, recent updates to the Chrome browser have changed these defaults and may require you to perform the procedure below to allow them. This may be required immediately after browser installation, or to change the settings after a browser update.
To allow cookies in Chrome
- Open Chrome.
- Click the menu button in the top right corner of the browser window (three vertical dots), then select Settings from the menu that appears, as shown in the figure below.
- Click Privacy and security and then Site settings.
- Click Third-party cookies.
- Select Allow third-party cookies if it is not already selected, as shown in the figure below. This ensures that EchoVideo content will appear properly, even if embedded in an LMS or other website frame.
- When finished, you can close the Settings tab, or click Privacy and security from the options on the left to review other browser security settings.
As stated above, if you encountered the Enable Cookies message when trying to view EchoVideo content, and had to change your cookie settings, you MUST ALSO clear your browser cache, as well as cookie and site data, to ensure you are no longer blocked from viewing content. Press Ctrl / Cmd + Shift + Delete to open a dialog box for clearing cache, cookies, and browser history as needed.