This article describes common issues and error messages that users with Admin permissions may have when publishing content.
| Issue or error message | Solution | Contact |
|---|---|---|
| Want to publish a project but do not see the Publish button. |
For security reasons, Inkling Support cannot change users’ permissions and grant access to publish projects, but can provide the names of your organization’s administrators. |
Project Administrator or EchoInk User Administrator or |
| Receive an error message about duplicate data-uuid. | Each HTML element must have a unique data-uuid attribute for the project to successfully build. See Fix duplicate data-uuid errors in Fix build errors and warnings. |
Project Administrator or |
| Receive a system error message when trying to export an EPUB. | A system error message displays when an EPUB export is greater than 5 GB. We recommend compressing image file sizes and splitting the project into smaller projects to reduce the export’s size. | support@echo360.com |
| End user does not see certain pages or chapters for an Inkdoc in the Inkling reader. |
See Hide draft content in a sandbox chapter in Configure the Table of Contents. |
Project Administrator or |
| End user does not see the Inkdoc in the Inkling reader. |
Check that the project’s configured audience or custom rules include the end user and the Grant Access button is gray, not blue. To receive a Inkdoc
|
Project Administrator or |