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EchoVideo: Obtaining the Mac Address for UC Devices

Amanda Leibovich
  • Updated

Obtaining the MAC address of a Universal Capture (UC) device is an essential step in setting up and managing EchoVideo. The MAC address serves as a unique identifier that helps support ensure smooth operation and integration. This guide will walk you through how to locate the MAC address for your UC device.

Check the device.xml file

  1. Open File Explorer.
  2. Navigate to 
    C:\ProgramData\Echo360\UniversalCapture\data\config
    File Explorer open to the listed location
  3. Open device.xml.

    The file opens.

  4. The first line of the file will have the MAC address listed as a key, as shown in the figure below. The device.xml is displayed with the MAC address Key identified as described
  5. Copy the MAC address and share it with support.

Run ipconfig /all

  1. Open Command Prompt.

    On your keyboard, press Win + R, type cmd, and press Enter.

  2. Run ipconfig /all.
  3. Scroll down to find Ethernet adapter Ethernet.

  4. The MAC address is listed by Physical Address, as shown in the figure below.

    alt
  5. Copy the MAC address and share it with support.