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Echo360 Status: 

Managing Zoom Settings for Users

Bronwyn Gagne
  • Updated

As an Administrator, you have access to and control of just about all aspects of Echo360. This includes the ability to see and if necessary change the Zoom settings for your instructors and teaching assistants.

If a user is having problems with their Zoom recordings showing up in their Library or with the meetings being auto-published into sections, review their Zoom settings as shown on this page to ensure their configurations are appropriate.

You may also want to confirm with the user that they are recording their meetings to the Zoom Cloud and NOT to their local computer. Echo360 can only ingest recordings from the Zoom cloud.  

To check opt-in/opt-out and alternate email settings for a user

  1. On the administrator Users page, find the user you want.
  2. Click the chevron on the right side of the user's row and select Edit Profile, as shown in the below figure.
    Admin users page with user menu open and Edit Profile option identified for steps as described
  3. Near the bottom of the Edit User dialog box, check the Zoom settings for this user.
    Edit user dialog box with Zoom settings identified for steps as described
  4. The Automatically Copy Zoom Recordings toggle must be turned ON for Echo360 to automatically retrieve this user's Zoom meetings.
  5. If there is a Zoom Alternate Account Address configured, ensure it is an email address managed by the institution's Zoom account. If there is no email configured and there should be, have the user add and verify one through their Account Settings page.
  6. If you make changes, scroll to the bottom and click Save.

If the Zoom settings for the user appear fine, you can check their Zoom meeting mappings to see if they have selected the wrong sections (or none at all) for auto-publishing of recurring scheduled Zoom meetings.

To check a user's Zoom meeting mapping to Echo360 sections

  1. On the administrator Users page, find the user you want.
  2. Click the chevron on the right side of the user's row and select Manage Zoom, as shown in the below figure.
    Admin users page with user menu open and Manage Zoom option identified for steps as described
  3. In the Zoom Mappings page, check the user's section selections against their Zoom Meetings lissst. Make any changes needed or direct the user to make the changes to the mappings.
    User's zoom meetings mappings list with Zoom meetings and mapped locations showing as described
  4. If you make changes, scroll to the bottom of the dialog box and click SAVE.

If the user is not seeing the meetings in their Library, have them check their Filter settings on their Library page. Or have them check that their recordings are being placed in the Zoom Cloud and not on their local machine. Finally, if the user is missing recordings they want in their Echo360 library, they can manually upload the files into Echo360, either after downloading from Zoom or directly from their local computer where they were saved.