Included in the EchoVideo customized alerts for administrators is an alert to notify you that a capture device has gone offline or is no longer present in the room. Setting this alert involves selecting both the rooms / devices you want to monitor and the offline threshold that triggers the alert notification.
The alert will not be sent if your device is offline when you set it up. The alert triggers when the device goes offline or is missing from the room. From that point, the room is monitored, and if the device does not come back online before the set time limit (which you choose), the email notification will be sent.
Because alerts are sent to your account email address and can be customized by each user, the Alert Preferences configuration is located on your Account Settings page, as shown in the figure below. Furthermore, because administrative alerts are turned on by individual users, the email alert is sent even if the institutional setting for Email notifications is turned off.
To turn on and configure the capture device offline / missing alert
- Log in to EchoVideo as you normally do.
- Click Settings in the upper-right corner of the screen.
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From the Settings menu, select Account Settings.
User Info is displayed by default.
- From the left panel, select Alert Preferences.
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Use the toggle to turn on the Capture Device Offline or Missing alert option.
The alert expands to display Set Capture Devices.
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Click Set Capture Devices.
The Select devices for offline notification modal opens.
- Use the checkboxes to select which rooms / devices you want to be alerted about if they go offline or are missing.
- Optionally, use the checkbox above the list to select or deselect all devices.
- Sort the list by clicking on the column headings to find the device(s) you are looking for. Click the filter icon to filter the list as shown in the figure below. Also, note that the list is paginated, so you may need to page through to find the device you want.
- Once your devices have been selected, use the drop-down list at the top of the dialog box to set a timing threshold that will trigger an alert. Your choices are 5, 10, 20, or 30 minutes. If any of the selected devices do not come back online before this threshold is reached, an email alert will be sent to notify you.
- When finished, click Save Device List.
Your selections and settings are saved, and you are returned to the Alert Preferences page. The number of selected devices is shown in the Offline Device Notification area of the Alert configuration.