The procedure on this page shows how to recover one or more capture recordings that were captured successfully but for whatever reason were not fully uploaded, or may have been inadequately processed by EchoVideo. In these cases, the captures exist on the device's drive but need to be reuploaded and reprocessed for viewing.
These steps are performed through the legacy device Web UI. This interface uses the device IP address for access and is most easily accessed through the Admin Rooms page in EchoVideo (if you don't happen to have the device's IP address handy). This can be done on any managed capture device.
To log into and recover captures from a capture appliance
You may be presented with security warnings when accessing the device. You can ignore these warnings.
- To open the web UI for the device, you have the following options:
- Select ROOMS from the main menu, find the room with the device and click the Log in icon located in the bottom left corner of the Room tile.
OR - Enter the <IP address>/advanced into the browser's URL field.
Example: https://10.3.10.246:8443/advanced
- Select ROOMS from the main menu, find the room with the device and click the Log in icon located in the bottom left corner of the Room tile.
- Enter the generic admin login configured for the device.
- Select the Diagnostics tab of the Device web interface.
- Click the Recover button.
The Reupload Content list opens in a new tab.
- In the Reupload Content list, find the capture(s) you want to re-upload to EchoVideo.
- Use the checkboxes to select one or more captures, or use the Select All button to re-upload all captures from the device to EchoVideo.
- Click Reupload.
A confirmation message appears indicating that the submission has succeeded. If you get a different message, check the network connectivity of the device.
You can open the Captures page in EchoVideo to view the status of the reuploaded capture(s). Once reprocessed, the captures are available for sharing with instructors or publishing to sections as necessary.
TIME STAMP MAY DIFFER BETWEEN DEVICE UI AND EchoVideo: When an ad hoc capture is reuploaded and reprocessed, the time/date stamp shown in the Device web UI for the capture is in UTC; this may be different than the date/time the capture was created locally. The LOCAL time (time that the capture was created) is applied to the reuploaded/reprocessed capture.
For example, a capture stamped as June 10, 2014 at 4:30 pm UTC in the Device UI (see above figure) is reprocessed, and the date/time shown in the Captures page on EchoVideo is June 10, 2014 at 12:30 pm EDT. This is because the capture was created at 1230pm local time. The date will not change unless the difference between UTC and the local time crosses the pm/am dateline.