Administrators can delete users from the system when the user no longer needs to be in the system. Deleting a user involves removing all personally identifiable information (PII) about the user, and effectively "anonymizing" the user.

EchoVideo DOES currently retain section analytics for student users, to meet contractual obligations surrounding historical analytic data. However, the data is not tied to any identifiable user apart from being shown to instructors as a "deleted user." If the user is unenrolled from sections before deletion, their analytic data and any participation items (notes or Q&A) are also removed from the section(s).

When users are deleted in EchoVideo, their content (videos) remains and is orphaned (no owner assigned). Schedules are assigned to rooms. If a user is deleted from the system, the schedules will remain (unless deleted) and the resultant content will also be orphaned. When a user is deleted, they must be re-added and the system will consider them a new user. Content would need to be manually re-associated back to them.

There are two ways to delete users: individually or in bulk.

What changes in EchoVideo on user deletion

For clarity, below is a list of what happens when a user is deleted from EchoVideo:

• Deleted users are removed by being anonymized in all sections in which they are enrolled.
• If the deleted user was the Primary Instructor for a section, they are removed and the section has no Primary Instructor (sections do not require them).
• Capture Schedules where a deleted user was identified as the instructor, now have no instructor identified and all future captures generated by the schedule do not have an owner (owner is "None").
• Deleted students' analytic data is retained in their sections and shown on the Analytics tab in the section, but with "Deleted User" as the name.

  We strongly recommend removing the Student's Enrollment in the Course before deleting their account from the platform and "anonymizing" their data. This ensures the data at the Section level is removed for that Student before being deleted.

• Q&A entries (both student and instructor) are retained and shown with "Deleted User" as the name.
• Video media owned by the deleted user remains but is not owned ("None" shown as owner). Admins can assign a different owner to the media if appropriate. Videos published to sections remain in those class(es).
• Presentations (slide decks) owned by the deleted user also remain in the system but are orphaned. Admins cannot see presentations to change ownership. Presentations published to sections remain in those class(es). To "recover" orphaned presentations, another instructor in sections where the item(s) were published can create a copy of each slide deck, the copy of which they now own.
• Deleted users do not appear in any selection lists.
• Deleted users do not appear in the Users page for Admins
• Deleted users DO appear in CSV User Exports for admins, however, their first and last name is blank, and the email address is "hashed" or randomized. They are listed with the status "Deleted".
• Once you Delete a user, you will be asked to confirm the deletion, as this action cannot be reverted.

Process suggestions for deleting users

Below are a few suggestions for the best or most streamlined ways of deleting users from EchoVideo.

• DEACTIVATE users before deletion; deactivation ensures they cannot log into the system. If you use an LMS, you may also want to deactivate the user in the LMS. However, accessing EchoVideo through their LMS will provide them with a message that they have been deactivated. If you find the user needs to access EchoVideo you can re-activate their account; you cannot restore a deleted account.
• Filter the Users list by Status, to find all Inactive or Invited users. These users are likely the ones you want to begin with when deleting users from EchoVideo.
• Reassign video media ownership before deletion. You may find that filtering the Captures list by Owner (instructor) or searching by name / email and finding all the media owned by a user who is to be deleted is easier than filtering by "None" after the user is deleted. Reassigning ownership of necessary videos / captures ensures that the media can be managed by another user as necessary.
• Delete owned video media before deletion. Reassigning, filtering, or searching the Captures list to find media owned by the user who is to be deleted can be useful in determining which videos should be removed from the system entirely. This may be particularly true of Students who may have uploaded personal videos or copyrighted movies to their library that should be deleted.

Deleting Users Individually

1. Select Users from the main menu, as shown in the figure below.
2. Use the filter or search option at the left of the page, as shown in the figure above.
3. Find and select the user to delete.
4. Click the Action Menu to the right of the selected user and select Delete, as shown in the figure below.
5. Review the warning carefully, type DELETE to confirm, and click Delete User. There is no recovery option once user account deletion is complete.
   

   The user has been removed from the Institution.

Deleting Users in Bulk

1. Select Users from the main menu, as shown in the figure below.
2. Use the filter or search option at the left of the page, as shown in the figure above.
3. Find and select the users to delete. You can select users one by one or by clicking the box next to User and you can change how many results are displayed per page, as shown in the figure below.
   

   Page navigation buttons will appear depending on how many results you are reviewing and how many users are in the institution. Actions are taken per page of users, not all filtered results.

   
4. When you have selected more than one user, a menu appears at the bottom of the screen, as shown in the figure above. Click the Delete button. Review the warning carefully, type DELETE to confirm, and click Delete User. There is no recovery option once user account deletion is complete.
   

   The users have been removed from the Institution.