Echo360 recommends whitelisting certain URLs, IP addresses, and email domains if you are using PointSolutions. This will ensure that online resources are available to your organization's users and that all of your organization's users can receive email notifications from Echo360.

All Items listed in this whitelist document are required to ensure successful utilization of the software. Echo360 cannot guarantee successful use if any of the listed URLs, ports, communication IP addresses, sub-processors, or email addresses are not whitelisted.

This article is intended to provide your organization's network administrators with the information necessary to whitelist content.

URLs by Region

PointSolutions is fully hosted with Amazon Web Services (AWS) for development, testing, and production environments. AWS provides Echo360 with security and scalability features that we take advantage of. Auto Scaling groups and load balancers are some of the services that are used. When servers need to scale to support high traffic and / or loads, the auto-scaling group will add additional servers to the load balancers. When these additional servers are added, AWS assigns a new dynamic IP address to each new server from the following list: https://ip-ranges.amazonaws.com/ip-ranges.json

Due to our environments' scalability and security aspects, Echo360 does not use static IP addresses. For this reason, we provide the below list of URLs to whitelist by URL rather than static IP address.

It is recommended to whitelist URLs using wildcard characters (*) when possible since most EchoPoll URLs follow the same structure.

Some URLs still reference Turning Technologies or knowbly. These are still relevant and will be phased out to echo360 domains.

North and South America

Europe, Africa, and Middle East

Asia Pacific

Ports

PointSolutions web service traffic uses port 443. Traffic on port 80 will normally be redirected to port 443.

Inbound Communications

Sometimes, web traffic must reach your organization URLs from an Echo360 server. Integrations into your Central Authentication Service (CAS) or Learning Management System (LMS) may require whitelisting the Network Address Translation (NAT) Gateway static IP addresses.

Sub-Processors

Echo360 uses certain subprocessors to assist in providing quality services to our PointSolutions customers. The following list of subprocessors is authorized to process customer data for Echo360 services and is required for usage.

Email Domains

The following email domains may need to be whitelisted if users are unable to receive email notifications from Echo360:

@turningtechnologies.com

@email-relay-us-east-1.turningtechnologies.com

@email-relay-us-west-2.turningtechnologies.com

@email-relay-eu-west-1.turningtechnologies.com

@echo360.com