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TurningPoint Add-in Disabled

Echo360
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TurningPoint Add-in Disabled (Windows)

The error message is PowerPoint Polling was unable to open. Please close the PowerPoint application and try again. This is most commonly displayed when the TurningPoint Add-In is disabled. The steps to fix it are:

  1. Close out of TurningPoint and open PowerPoint by itself.
  2. Open a blank presentation (any presentation will work).
  3. Go to File > Options > Add-Ins
  4. The bottom of the window will have a section that says Manage and a drop down menu that says COM Add-Ins.  Change COM Add-Ins to Disabled Items and click Go.
  5. If TurningPoint is listed in the box, select it and the click Enable.
  6. Close PowerPoint, reopen TurningPoint, and try again.