As an Administrator, you have access to and control of just about all aspects of EchoVideo. This includes the ability to see and if necessary change the Zoom settings for your instructors.
The ability for administrators to map meetings to be published to specific sections in EchoVideo requires a Zoom Addendum to be signed by your Institution. In order to enable this feature, please reach out to your Customer Success Manager to begin the process.
If a user is having problems with their Zoom recordings showing up in their Library or with the meetings being auto-published into sections, review their Zoom settings as shown on this page to ensure their configurations are appropriate.
You may also want to confirm with the user that they are recording their meetings to the Zoom Cloud and NOT to their local computer. EchoVideo can only ingest recordings from the Zoom cloud.
To check opt-in/opt-out and alternate email settings for a user
- On the administrator Users page, find the user you want.
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Click the menu button on the right side of the user's row and select Zoom Settings, as shown in the below figure.
- Check the Zoom settings for this user.
- The Ingest Zoom Recordings toggle must be turned ON for EchoVideo to automatically retrieve this user's Zoom meetings.
- If there is a Zoom Alternate Account Address configured, ensure it is an email address managed by the institution's Zoom account. If there is no email configured and there should be, have the user add and verify one through their Account Settings page.
If the Zoom settings for the user appear fine, you can check their Zoom meeting mappings, if enabled (see Callout at the beginning of this article) to see if they have selected the wrong sections (or none at all) for auto-publishing recurring scheduled Zoom meetings.
To check a user's Zoom meeting mapping to EchoVideo sections
- On the administrator Users page, find the user you want.
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Click the menu button on the right side of the user's row and select Zoom Settings, as shown in the below figure.
- On the Zoom Settings page, check the user's section selections against their Zoom Meetings list. Make any changes needed or direct the user to make the changes to the mappings.
- If you make changes, scroll to the bottom of the dialog box and click Update.
If the user is not seeing the meetings in their Library, have them check their Filter settings on their Library page. Or have them check that their recordings are being placed in the Zoom Cloud and not on their local machine. Finally, if the user is missing recordings they want in their EchoVideo library, they can manually upload the files into EchoVideo, either after downloading from Zoom or directly from their local computer where they were saved.