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Echo360 Status: 

EchoInk: How to reach Support

Truitt Allen
  • Updated

We love to hear from our users, even when things aren’t going perfectly! Here's some info that will help us solve the issue you report:

iPad/iPhone/Android

  1. The version of iOS/Android OS you’re currently running.
  2. The version of EchoInk you're using.
  3. Your EchoInk account email address.
  4. The title and chapter, if possible.
  5. When you experienced the problem.
  6. A screenshot of the issue, if possible.

Web

  1. The browser (Chrome or Safari) and version you're using.
  2. Your EchoInk account email address.
  3. When you experienced the problem.
  4. A screenshot of the issue if possible.

If you have any of this information handy, please send an email to support@echo360.com with a detailed description of the problem. We look forward to helping you in any way we can.

We are aware that a small fraction of our customers have had trouble receiving our replies. If you have not received a response to your request within 48 hours, please check your email spam folder, or make sure that the email address submitted with your request is correct.

Take a screenshot

We may ask you to take a screenshot of what you're encountering in EchoInk to show us what you're reporting. Here’s how to take a screenshot and send it to us. Please setup email on your device so that you can email the screenshot(s) and a description of the problem to support@inkling.com.

iPad/iPhone

  1. Press the power and home button at the same time.
  2. Press the home button.
  3. Go to the Photos app.
  4. Tap on the photo.
  5. Tap on the send icon.
  6. Tap Email Photo.
  7. Email the photo and a description of the problem to support@inkling.com.

Web

On Mac

  1. Type the shortcut Command-Shift-4 and drag it over the area you want to show. Command-Shift-3 will take a screenshot of your entire screen.
  2. Find the file on the desktop

On PC

  1. Arrange your screen so that the issue on EchoInk for Web is showing on your desktop.
  2. Type the shortcut Control-Print Screen to take a screenshot of your desktop.

Android 4.4 or later

  1. Press and hold the volume down and power buttons at the same time.
  2. Go to the Gallery app.
  3. Tap Screenshots.
  4. Tap on the photo.
  5. Tap on the share icon.
  6. Tap Email.
  7. Email the photo and a description of the problem to support@echo360.com.