Whether you contact us online or by telephone or email, please have the following information ready so that we can provide the most timely and productive response:

1. Your contact information (name, telephone number, email address).
2. Your operating system version plus any relevant third-party software versions (such as your browser).
3. A description of the problem, including any steps taken to re-create the issue, if applicable.

Online

For the fastest response time, please use our Support Contact Form:

https://echo360.com/get-support/

Once you have reported your issue, you will receive an automated reply that includes a case number for future reference.

Email

You may also send any support-related inquiries via email. This will automatically generate a support case.

support@echo360.com

Once you have reported your issue, you will receive an automated reply that includes a case number for future reference.

LiveChat

LiveChat support is available during business hours, excluding Echo360 company holidays, by clicking the LiveChat icon in the lower-right corner of any page at echo360.com. 

Telephone

Telephone support is available during business hours, excluding Echo360 company holidays. If you leave a voicemail, that message will be reviewed during normal business hours.