If you are having trouble logging into ExamView or you are getting an Authentication Failed message, see the troubleshooting steps below.

To use ExamView v11 and newer, you need a PointSolutions account. Don't have one? See Signing Up for a PointSolutions Account to Use ExamView.

Email Address

Double-check your email address to make sure that it is entered correctly. That includes making sure you are using a period and not a comma for .com, .edu, etc.

Check to make sure that there are no additional spaces before or after your email address.

Email address with no extra space

The ExamView log in screen with an email address with no extra spaces as described

Email address with an extra space

The ExamView log in screen with an email address with an extra space as described

If there are additional spaces, delete them and try logging in again.

Password

Passwords are case sensitive. Double-check to make sure you are entering it correctly.

If you need to reset your password please use this link: https://account.turningtechnologies.com/account/user/forgotPassword

Password criteria

Must be 8 to 255 characters in length.
Must contain 1 upper case letter.
Must contain 1 lower case letter.
Must contain 1 number.
No special characters.
Non-Latin characters are not supported.