If during polling, the participants can’t see the image that you’re sharing on your screen and see an image of the desktop instead, you can follow the instructions below to fix it.
This issue is caused by the Security & Privacy settings in macOS. To fix this, follow the steps below:
- Make sure PointSolutions desktop is closed.
- Open the Mac’s System Preferences.
- Go to the Security & Privacy.
- Click the Privacy Tab at the top of the window.
- Choose Screen Recording from the left side of the window.
- Find PointSolutions and check the box next to it.
The next time the software is launched, the participants will be able to view what is being shared by PointSolutions.