Error Accessing User's Files

An error has occurred preventing TurningPoint from accessing the current user's files.

This error occurs when the Repositories folder becomes corrupted. To fix it, we will need to create a new Repositories folder. 

• Make sure TurningPoint is closed.
• Navigate to C:\Users\(USER NAME)\AppData\Roaming\TurningPoint8 (You can also search %appdata% to reach this folder)
• Rename the Repositories folder Repositories.old.
• Open TurningPoint, it will ask for the user to sign in again. Once signed in, a new Repositories folder will be automatically created by TurningPoint. 
   

No-Install Version

• Make sure TurningPoint is closed.
• Navigate to the folder where TurningPoint is launched from. 
• You will see the Repositories folder in the same location as the TurningPoint.exe file.
• Rename the Repositories folder Repositories.old.
• Open TurningPoint, it will ask for the user to sign in again. Once signed in, a new Repositories folder will be automatically created by TurningPoint. 

** This will cause all participant lists that are not synced to an account to be removed from TurningPoint since they are stored in this folder. It will also remove any sessions that were in TurningPoint. The sessions can be re-imported into TurningPoint and they will also bring with them the associated participant lists **

To import your sessions:

• Open TurningPoint and click the Manage tab at the top of the window. 
• Click the drop-down menu named Session and then click Import. 
• It will open in the default save location for the sessions. Select which sessions you need and click the Open button. (Press CTRL + A to select all the sessions at once.)