What is changing?

The Echo360 platform will automatically delete Source Media Files as they reach 12 weeks (84 days) of age. In addition, all Source Media Files already beyond this age will be removed. This will not affect your output media files (those used for user download and playback), the ability to edit and re-use media, or any playback of media in the platform. 

What are Source Media files?

Source Media Files are the original media files uploaded from an Echo360 hardware capture device (PRO, POD, or SCHD) or Echo360 capture software (PCAP, CCAP, or Universal Capture). This does not currently include media uploaded directly to the platform, such as video or presentation uploads to an instructor or student library.  

Source Media Files are uploaded to the Echo360 platform and are transformed (encoded) into the output products found in the Echo360 Classroom and embedded media player. Additionally, Source Media Files were previously the only file available for editing content from its original version.

How does this affect users?

As we no longer need the Source Media File for editing, this change will have no negative impact on functionality within the Echo360 platform. Echo360 will retain an original processed media version to allow edits to be restored even after the source media has been deleted. This change is purely a cost savings measure in line with the pricing afforded you the customer, and should be completely transparent for you and your users. 

This announcement has no impact on end user output products. These output products (processed files) will be retained according to the separate contractual retention period customers agreed to: two (2) years standard, and four (4) years optional. If a customer is on a grandfathered output product retention period, Echo360 will not deviate from those prior agreements for output products. 

When will this change happen?

This change to a 12-week retention period from the original 180 days will go into effect on February 19, 2019.

What do you need to do?

If you would like to retain any Source Media Files from the platform, please download them prior to their reaching 12 weeks or 84 days from date of capture.

Downloading source files is done from the Content Details page, on the bottom right of the Info tab where the source files are listed. Click the Original file(s) you want to download.

If you have any questions about this change, please contact your Echo360 account manager, customer success representative, or Echo360 support (support@echo360.com).  We love hearing from you and will be happy to answer any questions you have.