Stuck In A Login Loop? If you normally log in to your institution portal to access EchoVideo (a process called SSO or single sign-on), and you are trying to log into the Mobile Apps, you may find yourself stuck in a login loop. Here is what happens:
- You enter your email, then log in through the Institution login page, but are then pushed back to the main EchoVideo login screen instead of entering the application.
If this describes what you are seeing, contact your help desk or system administrator. There is a change that the administrator must make on their side to address the problem before you can use the EchoVideo Mobile App.
Do you need a password?
If your institution uses SSO (single sign-on) and you normally log in through the university portal, you do not need a password. If you are an LMS / VLE user, you do not need a password.
If you are using the EchoVideo Mobile Apps, Universal Capture: Classroom or Personal, or the Windows PowerPoint Ribbon Add-on, you need a password.
| Do you need a password? | |
|---|---|
| Accessing EchoVideo through your university portal | |
| Accessing EchoVideo through your LMS / VLE | |
| Using the EchoVideo Mobile Apps | |
| Using Universal Capture: Classroom | |
| Using Universal Capture: Personal | |
| Using the Legacy Windows PowerPoint Ribbon Add-on | |
Creating an EchoVideo Password
This section assumes that you are already accessing EchoVideo through your university portal or an LMS / VLE. If you are a direct-login user, you should have already established your password through the Registration and Login process.
The easiest thing to do is to create your password using the Account Settings page, as described in the below procedure.
Alternatively, you CAN enter your email address on the portal login page (echo360.net.au, echo360.org.uk, echo360.org, echo360.ca - depending on where you live), then use either the reset password link provided there or submit your email address for login and use the automatically generated email to set your password. See Logging In if you need more information.
Creating an EchoVideo password does not affect your LMS / VLE or SSO login. You will continue to use those credentials as you always have. The EchoVideo password is strictly for accessing EchoVideo Mobile Apps, Universal Capture Classroom or Personal, or the Windows PowerPoint Ribbon Add-on.
To create an EchoVideo password:
- Enter EchoVideo as you normally do, via a link to EchoVideo from the LMS or other institution platform.
- Click the Settings icon (it looks like a gear) then select Account Settings.
- In the password area of the User Info section, click Create Password.
If the button reads Change Password, this means you already have an EchoVideo password. If you do not know what it is, navigate to echo360.org (or your regional URL), enter your email address, and click SUBMIT. Then click the Click here to reset link located on that page.
See also Changing your Password for additional information if necessary. - In the Create password dialog box that appears, enter your EchoVideo password then confirm it. Passwords should
- Be at least 9 characters.
- Avoid single dictionary words (ch@racter substitutions do not h3lp either - too easy to guess).
- Use multiple words, foreign words, or an uncommon phrase - include letters / numbers / characters to improve strength.
- Avoid alphanumeric or keyboard sequences such as abcd, 1234, qwerty, 09876.
- Avoid your name or any location or dates associated with you (including recent / future years).
- It can be the same as or different than your LMS / VLE or institution password, as long as you remember what it is and it meets the EchoVideo complexity requirements.
- When finished, click Save.
Your email address along with the password you just established is the login you will use for logging into the Mobile App, the PowerPoint Ribbon Add-On, or Universal Capture: Personal or Classroom.