Echo360 is a web-based application that uses a browser to view content and as such has certain browser requirements. Beyond ensuring you're using a supported browser, there are also some configuration settings you may need to check or change to successfully use Echo360.
If you access Echo360 directly through the Echo360 URL, you may not need to change any of your browser settings. However if you access Echo360 through an LMS such as Canvas or Moodle or Blackboard, and PARTICULARLY if Echo360 is opened inside a browser frame, the below-listed changes to Firefox may be necessary in order to view Echo360 class recordings in a frame, as well as viewing LIVE streams.
Enabling Cookies in Firefox
Cookies contain some of the current session and authorization information we need to know who you are and to allow you to view content. This is especially important where a main website such as the LMS or your University Portal tries to open Echo360 inside of a frame. In this case, the cookies are necessary for the two authentication mechanisms to talk to each other and open Echo360 content for you.
As with most browsers, the cookie settings reside in the Privacy and Security area of Firefox browser settings. The good news is that Firefox default setting for cookies is to always allow cookies, meaning if you have retained the default settings for the browser, you probably don't need to make any changes. But you might want to check just to be sure.
To review or change Firefox history and cookie settings
- Launch Firefox
- Click the Settings icon and select Options from the menu that appears, as shown in the below figure.
- From the Options page that appears, select Privacy & Security from the selections on the left.
- Check the History section of the page. The default setting is to Remember history. This also allows all cookies to be set from both first-party and third-party websites. If this is your current setting, you may leave it as is.
- If the History setting has been changed to a custom configuration, you must be sure that the Accept cookies from websites is enabled, and that Accept third-party cookies is set to Always, as shown in the below figure.
- When finished, you can close the Options tab.
Live streams are tested on and supported for viewing using all of the supported browsers, as long as your installed version of Adobe Flash is reasonably recent. (Adobe will probably let you know if it needs to be updated...they're good like that.)
Because Flash is used to provide Live streams, your browser must have permission to play Flash content. Firefox does not natively allow websites to play Adobe Flash content. Use the procedure below to first check if you need to install or upgrade Flash on your computer, then enable it for Live streams through Echo360.
NOTE: You may not view live streams very often, if ever. The procedures below to enable Flash for Echo360 requires that you be attempting to view a Live stream at the time. This does not have to be performed until you need to view a stream but we recommend that you take this opportunity to check to see that Flash is installed, and install or upgrade it if necessary. That way the plug-in is available to enable whenever you need it.
To check for and enable Flash for Echo360 Live streams in Firefox
- Open Firefox and type about:plugins into the URL address bar.
- Scroll down to the page to make sure Shockwave Flash is listed, and check the version to see if it is relatively recent (at the time of this writing the current version is 29).
- If Flash is not listed on the plugins page, you must install it. Go to https://get.adobe.com/flashplayer/ to obtain it. Use the same URL to upgrade if necessary.
- The next time you attempt to view a Live stream through Firefox, you should be faced with a blank page containing only a Run Adobe Flash message on it.
- Click the plugin icon located to the left of the URL in the Firefox address bar, as shown in the below figure.
- In the popup menu that appears, enable the checkbox for Remember this decision (so that Echo360 can use the Flash plugin for all subsequent live stream views).
- Click Allow to to allow Adobe Flash to run on the site.
If viewing the Live stream on a mobile device, Echo360 automatically buffers 40 seconds of the stream to ensure smooth playback. This means you may experience a delay in the start of the stream, and that your view will lag anywhere from 30 seconds to a minute behind the real-time action.