Echo360 is a web-based application that uses a browser to view content and as such has certain browser requirements. Beyond ensuring you're using a supported browser, there are also some configuration settings you may need to check or change to successfully use Echo360.
If you access Echo360 directly through the Echo360 URL, you may not need to change any of your browser configurations. However if you access Echo360 through an LMS such as Canvas or Moodle or Blackboard, and PARTICULARLY if the Echo360 window is opened inside of a browser frame, the below-listed changes to the IE 11 browser defaults will likely be necessary in order to view Echo360 class recordings and LIVE streams as provided.
Enabling Cookies in IE 11
Cookies contain some of the current session and authorization information we need to know who you are and to allow you to view content. This is especially important where a main website such as the LMS or your University Portal tries to open Echo360 inside of a frame. In this case, the cookies are necessary for the two authentication mechanisms to talk to each other and open Echo360 content for you.
Generally speaking, the "Privacy" settings in Internet Explorer Options control how cookies are handled through the browser. These settings along with the Security settings for the "Internet Zone" must be changed from the IE Defaults in order to view Echo360 within a frame, and to view LIVE classes in Echo360 without problems.
To set IE 11 Internet Options for Echo360 in-frame and Live class viewing
- Launch IE 11
- Click the Settings icon and select Internet Options from the menu that appears, as shown in the below figure.
- Click the Security tab and check the current settings for the Internet zone (visible by default). The Default level is Medium-High.
- If necessary, click the slider to lower this setting to at least Medium. If you already have it set at Medium or lower, retain your setting.
- Select the Trusted Sites zone, located to the right of Internet in the Security tab, and check the current setting. The Default setting is Medium.
- If necessary, click the slider to lower this setting to at least Medium-Low. If you already have it set to Medium-Low or lower, retain your setting.
- If it is enabled (you made any changes), click Apply at the bottom of the Internet Options dialog box.
- Click the Privacy tab (located to the right of the Security tab in Internet Options). The default setting is Medium and you may retain this or any lower setting. If yours is set higher and you experience problems viewing Echo360 inside a frame, considering lowering it to at least the default of Medium.
- Click the Advanced button to open the Advanced Privacy Settings dialog box.
- Enable the checkbox for Override automatic cookie handling. This activates the other options in the dialog box.
- Check the selections for First-party Cookies and Third-party cookies, and if necessary select the Accept radio button for BOTH. This is shown in the above figure.
- Click OK. When you return to the Privacy tab the Settings shown will say Custom, to reflect the change made to the Cookie settings.
- Click Apply if it is enabled in the Internet Options dialog box. Then click OK to close the box.
While it might not be required to do so in order for these settings to take effect, we suggest that you close your browser then reopen it before launching Echo360.
Live streams are tested on and supported for viewing using all of the supported browsers, as long as your installed version of Adobe Flash is reasonably recent. (Adobe will probably let you know if it needs to be updated...they're good like that.) For reference, at the time of this writing the current version is 29.
If Adobe Flash is NOT installed on your computer, go to https://get.adobe.com/flashplayer/ to obtain it.
Because Flash is used to provide Live streams, your browser must have permission to play Flash content. But Good News!! Internet Explorer natively allows Flash content to play! Meaning if you have your cookie settings configured as described above, you shouldn't need to do anything else in order to view Live streams through Echo360.
If viewing the Live stream on a mobile device, Echo360 automatically buffers 40 seconds of the stream to ensure smooth playback. This means you may experience a delay in the start of the stream, and that your view will lag anywhere from 30 seconds to a minute behind the real-time action.