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Recommended Browsers
Last Updated: Mar 15, 2018 04:24PM EDT

This article applies to:  Echo360 Students

Echo360 is a web-based application, and as such does not have specific OS requirements.

It does however, have certain browser requirements. While we can't necessarily test every version of every browser out there, we do test the more recent and most popular browsers/versions.

Tested Browsers

  • Google Chrome - most recent version
  • Firefox - most recent version
  • Safari - most recent version
  • Internet Explorer 11 and higher (including Edge, the Windows 10 native browser)

Beyond basic browser specifications, you are also strongly encouraged to review the following articles (or the one that references the browser you primarily use).  Proper configuration of your browser settings ensures that Echo360 can display content for you, including Live streams, without problems.

Supported Browsers for LIVE streaming

Live streams are tested on and supported for viewing using all of the above-listed browsers, as long as your installed version of Adobe Flash is the most recent. (Adobe will probably let you know if it needs to be updated...they're good like that.)

Be sure to enable the Flash plug-in for your browser as well. Refer to the above article that relates to your primary browser for instructions if necessary.

Note that our testing indicates that Live streaming from a CCAP appliance works most reliably when viewed through Google Chrome.

If viewing the Live stream on a mobile device, Echo360 automatically buffers 40 seconds of the stream to ensure smooth playback. This means you may experience a delay in the start of the stream, and that your view will lag anywhere from 30 seconds to a minute behind the real-time action.

Despite using Flash, iOS allows for Live stream viewing. How? iOS uses HLS instead of Flash for live streaming. (HLS stands for HTTP Live Streaming Protocol, in case you were interested.)

Unfortunately Android devices CANNOT be used to view Live streams.
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