How can we help?

My Cases

Disabling Automatic Instructor Creation (for LMS users)
Last Updated: Oct 07, 2019 02:16PM EDT

This article applies to:  Echo360 Admins

Typically, when an instructor first accesses Echo360 through their LMS course, the LMS system passes through their name and email address, and Echo automatically creates the user as an Instructor. This ensures that Echo360 displays the proper items for the instructor when accessing their Echo courses.

However, some administrators want to maintain stricter controls over user creation in Echo360 and would prefer to create those users separately rather than automatically through the LMS.

To allow for this, Administrators can disable the Automated instructor provisioning LMS configuration setting. When disabled, if an instructor attempts to access Echo360 through the LMS and Echo does not have them as a user (based on email address), they receive a "User not found" error.

IMPORTANT: Echo360 identifies users via unique email addresses. The email address for the user in the LMS must match the email address for the user in Echo360.

To disable automatic instructor creation from the LMS

  1. Log in as an administrator.
  2. Click the Settings icon in the upper-right corner of the screen.
  3. From the Settings menu, select Configurations.
    The LMS Configurations page appears with the Global Settings tab active by default as shown in the below figure.
    LMS Configurations page with Global Settings shown and Automated Instructor Provisioning option identified for steps as described
  4. Scroll down (if necessary) and disable the Automated instructor provisioning checkbox.
  5. Click SAVE to save your change.

Automated instructor creation through the LMS is now disabled. Administrators must add the instructors in Echo separately, being absolutely sure the email address for the instructor is the same in Echo as it is in the LMS. Otherwise, the user will receive a 'User not found' error.
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found