End of Support for Classroom Capture
August 30th, 2019: The download links for CCAP will be removed from the platform. This is also the end of support date for these applications in Europe, Middle East, and Africa (EMEA). While the applications will likely continue to work for the rest of the year, there will be no support available. Clients in the EMEA region should plan a full transition to Universal Capture before this time. Clients in other regions can continue to use existing CCAP installations but will no longer have the ability to download it.
January 15th, 2020: This date marks both the end of life and the end of support for these applications globally. As of this date, CCAP will cease to work with the Echo360 platform due to enhancements in the capture pipeline that will only work with Universal Capture. It is of utmost importance that all Echo360 clients complete their transition to Universal Capture by this time.
When you install a USB-attached camera on a PC, you should always install the camera driver but we strongly recommend NOT installing any application software that may have come with the camera. The camera application can interfere with Classroom Capture (CCAP).
If a driver-only installation is not possible, be sure that you:
- Exit the camera application. CCAP controls the camera for you; you will not need to use the camera application.
- Prevent the camera application from starting automatically upon login. Refer to the following article from Microsoft: https://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/stop-a-program-from-running-automatically-when/2d4b6d9c-3965-e011-8dfc-68b599b31bf5.
- Remove the camera application icon from the Windows system tray. If the application is launched accidentally (or automatically upon subsequent login), it could interfere with CCAP. Refer to the following article from Microsoft: https://support.microsoft.com/en-us/kb/975785.
We strongly recommend performing a test capture using the camera, then reviewing the results, to be sure it is functioning properly. See Test Protocol for Web Cameras on the supported CCAP devices page.
CCAP device support has been enhanced to dynamically handle changes to input devices anytime during captures, either scheduled or ad hoc. When there is an interruption in a CCAP capture (due to input disconnection, resolution change, power loss, etc.), and the capture is resumed, the capture will be split into multiple parts instead of failing outright. The Media Processor has been enhanced to recognize when this happens and is able to “stitch” the separate parts together, to create a single capture.
For the best results, however, we recommend that the device inputs are plugged into/connected to the PC prior to the start of a capture and (if possible) that an Administrator review any new source configurations before the start of scheduled capture sessions.
After replacing, removing, or installing a new input device
Follow these steps if you:
- Replaced an existing source device
- Installed a new or additional USB source device to the classroom PC
- Removed an existing USB source in favor of using another already-connected USB source or an existing integrated input source, such as the integrated webcam or internal microphone
To add/replace/remove a device
- Connect the new input device to the USB port of the classroom PC. If you are only removing (not replacing) a device, skip to step 3.
- If possible, install ONLY the camera driver; do not install the application software that may have come with the camera.
- Log into Echo360 (as an administrator), and navigate to the Configure Room dialog box.
- Review, and if necessary, change the device input selections for the room. The system should automatically recognize a replacement device and select it, but you will want to check to be sure.
- Click SAVE.
For detailed information on what happens if a device is removed or replaced or the input signal is otherwise interrupted, see How Classroom Capture Handles Input Interruptions.