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Universal Capture on the Pro and Pod
Last Updated: Nov 21, 2019 10:10AM EST

This article applies to:  Echo360 Instructors

January 15th, 2020: All Pro and Pod appliances will be upgraded to Universal Capture on or near this date.

We are in the process of transitioning all Pro and Pod appliances over to the Universal Capture (UC) engine. What does this mean? The Universal Capture UI will be available for Pro and Pod appliances only, allowing users to access UC both via the UC: Device interface and the UC: Online interface. This provides a consistent user experience across capture platforms; it works and looks the same no matter where or how users are creating content.

Until now, you have had the option to enable or disable the Universal Capture beta on a Room-by-Room basis. This allowed you to opt particular Rooms into the beta for testing purposes without having any alterations to other Rooms. Now that Universal Capture is GA (generally available) for appliances, you have the option at the Institution level to update all of your Pros and Pods to being Universal Capture-capable. This will transition all of your Pro and Pod appliances only over to UC at once and remove the Room-specific option.

You can choose to update your appliances to UC at any time until or near January 15th, 2020. If you have not transitioned by this date, Echo360 will trigger the update for you. We highly recommend that you upgrade ahead of time, so you can schedule the update at a time least impactful for your Institution.

What to expect with Universal Capture Enabled on Pro & Pod devices

When UC is enabled for Pro and Pod appliances, your devices will take approximately 10-15 minutes to download and upgrade to the Universal Capture engine at which point, Universal Capture will be accessible on the device. Once complete, Administrators will be able to monitor and control the device from the Rooms tab. The Room will become available from both the Instructor ad hoc capture button (if enabled) and via the Universal Capture-specific ad hoc button for Instructors (if enabled). The same Universal Capture features that you are familiar with are also applicable to Appliances. You will also see a new option when configuring the Room to add a label to any selected input. This allows you to add meaningful names to your inputs which users will then see as the input names when scheduling and creating ad hoc captures.

If an appliance fails to upgrade to Universal Capture for any reason, it will revert to its original workers after approximately 10-15 additional minutes. Any devices that are not yet UC-enabled will automatically attempt to upgrade again overnight, every night until the upgrade is successful.

What are the changes?

  • Addition of the "View Room" button on Room card for Administrators to access UC: Online
    Dependent on Cloud access feature toggle
  • The "Log in to Device" button on a Room card for Administrators can now take you to both the legacy device Web UI and Universal Capture: Device
  • Pro and Pod Rooms become available from both the regular Start Capture button and the Universal Capture button for Instructors
    Dependent on both the ad hoc capture button feature toggles
  • Addition of the Label fields to the Room Configuration
  • All the other Universal Capture specific capture enhancements you are familiar with (background upload of captures, ability to edit recordings during processing, etc.)

NOTE that the Universal Capture: Device interface is only accessible if single sign-on (SSO) for devices has been enabled for your Institution and is configured on the device. Contact Echo360 support for more information on Device SSO.

What are the Benefits?

  • A singular consistent experience for users leading to easier maintenance and less training and support
  • Near real-time availability of captures after a recording is completed
  • An enhanced monitoring experience that does not require Adobe Flash Player
  • Increased reliability due to the upgraded and better performing capture engine
  • Greater support for accessibility with Universal Capture

To enable or disable Universal Capture in a Room

  1. Log in as an administrator.
  2. From the main menu, click ROOMS.
  3. Find the room containing either a PRO or a POD that you want to opt-in. Use the filtering lists at the top of the screen to narrow which rooms are shown.
  4. On the room tile, click the chevron in the top right corner, and select Edit.
    Room tile with menu open showing options for steps as described
  5. In the Edit Room modal, toggle Enable Universal Capture on or off.
    Edit Room modal shown with UC toggle
  6. Click SAVE.

To transition all your appliances to Universal Capture

For information on all of the UC features, see Enable or Disable Universal Capture Features.

  1. Log in as an administrator.
  2. Click the Settings icon in the upper-right corner of the screen.
  3. From the Settings menu, select Institution Settings.
    The Institution appears at the top of the list and is selected by default.
  4. On the right side of the Institution Settings page, click Features.
  5. Scroll down to the Universal Capture section.
    Universal Capture feature section
  6. Enable the Universal Capture for Appliances toggle.
  7. Click OK on the confirmation message that appears.

To add a label to your Universal Capture input(s)

  1. Log in as an administrator.
  2. From the main menu, click ROOMS.
  3. Find the room containing either a PRO or a POD that you want to label. Use the filtering lists at the top of the screen to narrow which rooms are shown.
  4. On the room tile, click the chevron in the top right corner, and select Configure.
    Room configuration for a PODRoom configuration for a POD with label fields
    Room configuration for a PRORoom configuration for a PRO with label fields
  5. Enter a name of your choosing in the Label field (Limit of 15 characters).
  6. Click SAVE.

NOTE that the only option in the Universal Capture UI for audio source selection is "Audio". This is the default selection; it is required and based on the inputs configured in the room. For example, if audio is only configured for the audio input, the "Audio" selection will capture just that input, but if audio is configured for both the audio input and on Channel 1 and/or Channel 2, the "Audio" selection will mux all the configured audio sources together.

FAQs

UC Cutover

Will monitoring still be possible on SCHD devices after Jan. 15, 2020?
Yes. The Universal Capture update to all Pro and Pod devices does not impact SCHD devices. The options available today will not be impacted at all after Jan. 15, 2020. Note however that the major browsers will cease support for Adobe Flash at a later date so any flash dependent functionality on SCHD devices will no longer be available at that time.

Will the ability to pause, stop, extend and restart paused recordings on SCHD devices be possible after Jan. 15, 2020?
Yes. The Universal Capture update to all Pro and Pod devices does not impact SCHD device functionality.

Are there any workflow changes as a result of the Universal Capture update on Pro and Pod devices?
No. There will be user interface and user experience (UI/UX) changes but the workflows remain the same.

What are the benefits of the Universal Capture update on Pro and Pod devices?
Benefits include a singular consistent experience for end-users, the ability for administrators to log into both the legacy Device web UI and the Universal Capture: Device, increased reliability and near real-time access to recordings.

Will administrators be able to switch from Universal Capture back to the legacy UI on Pro/Pod devices?
Administrators will be able to switch back and forth between the legacy UI and Universal Capture for testing purposes up until the scheduled date when Echo360 will transition all Pro and Pod appliances over to the Universal Capture (UC) engine

Will administrators be able to switch individual devices from the legacy UI to Universal Capture or do all Pro and Pod devices have to be switched at once? 
Administrators can switch individual devices or switch all Pro and Pod devices at once. To switch an individual device, go the Rooms page and click the chevron in the top right corner, and select Edit. On the Edit Room modal, toggle Enable Universal Capture on or off. To switch all Pro and Pod devices, go to Institution Settings and on the Features page enable the Universal Capture for Appliances toggle.
Both of these options will only be available until Jan 15, 2020.

Will my ad hoc capture workflow for instructors change on my Pro & Pod devices after this change?
If you have SSO login enabled for your devices, there will be user interface and user experience (UI/UX) changes but your ad hoc workflow will remain the same. If you do not have SSO login enabled on your devices, there will be no change at all to your instructor’s current ad hoc capture experience but we strongly urge you to begin using our new UC Online instructor interface for your ad hoc captures as it will have an improved user experience and provide better security and ease of use for your users.

We have a desktop shortcut to our devices for ad hoc capture purposes. What changes are needed if SSO is enabled on a Pro/Pod device?
There are no changes needed. Note however that there will be user interface and user experience (UI/UX) changes.

Will my generic user room logins still work after the Pro and Pod UC device update?
Regardless of your configuration, your local administrator login will still work as we are not making any changes to the advanced user interface. If you do not have SSO for devices enabled, there will be no change from your current experience at all for either login. If you have SSO for devices enabled, your local generic user will no longer work to access the instructor interface.

SCHD End of Service

What does EOSS for SCHD devices mean?
End of software support (EOSS) means Echo360 will no longer provide software updates for the SCHD appliance. This includes enhancements, bug fixes, and security patches. This will go into effect on April 1, 2020. The Echo360 Support team will continue to assist you with your SCHD devices and we will continue to test the SCHD on new releases of our platform.

What does EOL for SCHD devices mean?
End of life (EOL) means Echo360 will no longer ensure the functionality of the SCHD appliance in any way. Echo360 will no longer test the SCHD on new cloud service releases and the Echo360 Support Team will no longer continue to diagnose or solve issues impacting SCHD units still in the field at that time.

Can SCHD devices continue to be used after EOL?
Yes, however, it is important to note that the SCHD cannot be guaranteed to function in any way with the Echo360 platform.

When is the SCHD End of Software Support date?
The SCHD End of Software Support (EOSS) date is April 1st, 2020.

When is the SCHD End of Life date?
The SCHD End of Life (EOL) date is January 1st, 2021.

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