Echo360 is a web-based application that uses a browser to view content and as such has certain browser requirements. Beyond ensuring you're using a supported browser, there are also some configuration settings you may need to check or change to successfully use Echo360.
This page provide instructions for allowing Flash to run in Microsoft Edge (for Live streamed classes). No other configurations should be required for Edge, as the browser defaults are otherwise compatible with Echo360.
Because Flash is used to provide Live streams, your browser must have permission to play Flash content. Like many browsers, Microsoft Edge requires you to explicitly allow Flash for a website when you first attempt to play it. You should only have to do this once. After you have allowed Flash for a site, the setting remains unless you clear the Website Permissions in Edge Settings.
The below instructions enable Live after you have entered the class and received the Flash notification. However, you can also perform these steps from anywhere in Echo360 by clicking the Lock icon in the URL bar.
To allow Flash in Edge for a LIVE class
- Navigate to the LIVE class you want to view and click the Show Live Player button in the middle of the screen.
At this point you will see a notification about Flash being out of date. This is probably a lie and actually indicates that Flash is not permitted in the browser.
- In the URL bar of Chrome, click the Lock icon located to the left of the address field, as shown in the below figure.
- Click Allow Adobe Flash located at the bottom of the security pop-up box.
- The box remains open, informing you to refresh the page to apply the permission settings. Click outside the box to remove it.
- Click the refresh button or press F5 to refresh the page.
- Click the Show Live Stream button. The live stream will now play.
The Echo360 url appears in the list of Website Permissions, with "Allow Flash" for the site. If you access Echo360 through an LMS, the LMS URL may appear instead (i.e., instructure.com, or blackboard.com).
If for some reason you do NOT have Flash installed or you do not have a recent enough version, go to https://get.adobe.com/flashplayer/ to obtain it. It's free!
If viewing the Live stream on a mobile device through a mobile browser, Echo360 automatically buffers 40 seconds of the stream to ensure smooth playback. This means you may experience a delay in the start of the stream, and that your view will lag anywhere from 30 seconds to a minute behind the real-time action. The Echo360 Mobile Apps do not yet support live stream viewing.