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Echo360 Status Updates
Last Updated: Jul 20, 2018 12:54PM EDT

This article applies to:  Echo360 Admins
Echo360 maintains a status page at https://status.echo360.com:

Status banner showing 'All Systems Operational'

Viewing Echo360 Status

To see the status of our platform at any time, simply go to our status page.  We keep our status updated there 24/7 and will also provide an incident report for any disruptions we experience on the platform. 

Subscribing to Echo360 Status Updates

You can subscribe for updates to our status page via several methods:
  • Email
  • SMS Text Message
  • Webhook
  • RSS Feed
To subscribe, visit our status page and click the subscribe button on the top right:

Status page header with focus on the 'Subscribe' button

From there, you can pick the method(s) to which you prefer to subscribe.

Subscription methods and email address input

Managing Your Subscription

We provide granular status updates should any specific component or region be impacted.  At any time, you can go and manage which components and regions you wish to receive updates on:

Subscription modal with focus on the 'Manage Existing Subscription' link

You can select which components and regions you want to receive updates on:

Region selection for subscription

Here's a description of all the components we provide updates for:
 
Component Potential Features Included
Site Access
  • Is Echo360 up and available?
Capture
  • Device/Cloud Communication
  • Scheduled Captures
  • Ad Hoc Captures
  • External Media Ingest
  • Processing
  • Editing
Playback
  • Video On Demand Playback
  • Live Video Playback
  • Mobile Playback
  • Captioning
  • Downloads
Engagement
  • Polling Access & Creation 
  • Q&A Access & Creation 
  • Presentation Access & Creation
  • Notes Access & Creation
  • Analytics Access & Creation
Administration
  • LTI Configuration
  • Captioning Configuration
  • Scheduling
  • Sending Emails
  • Admin Reporting 
  • Managing Captures
  • API Access
  • CSV Functionality 
  • Admin Alerting
  • Device Configuration 
Authentication
  • LTI
  • SSO
  • Echo360 Credentials
  • Mobile App Authentication 
API
  • Scheduling API
  • Content Migration API
  • Enrollment API


 
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