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Firefox Recommended Browser Configuration
Last Updated: Oct 17, 2019 11:24AM EDT

This article applies to:  Echo360 Admins

If you access Echo360 directly through the Echo360 URL, you may not need to change any of your browser configurations. However, if you access Echo360 through an LMS such as Canvas or Moodle or Blackboard, and PARTICULARLY if the Echo360 window is opened inside of a browser frame, the below-listed changes to the Firefox browser settings will likely be necessary in order to view Echo360 class recordings and LIVE streams as provided. 

In addition, if you use Keyboard navigation to maneuver through the interface, see the below section on Enabling Tab Key Navigation

Enabling Cookies in Firefox

Cookies contain some of the current session and authorization information we need to know who you are and to allow you to view content. This is especially important where a main website such as the LMS or your University Portal tries to open Echo360 inside of a frame. In this case, the cookies are necessary for the two authentication mechanisms to talk to each other and open Echo360 content for you.

As with most browsers, the cookie settings reside in the Privacy and Security area of Firefox browser settings. The good news is that Firefox default setting for cookies is to always allow cookies, meaning if you have retained the default settings for the browser, you probably don't need to make any changes. But you might want to check just to be sure.
 

To review or change Firefox history and cookie settings 

  1. Launch Firefox
  2. Click the Settings icon and select Options from the menu that appears, as shown in the below figure.
    Firefox with settings menu open and Options selection identified for steps as described
     
  3. From the Options page that appears, select Privacy & Security from the selections on the left.
    Firefox Privacy and Security page selected showing default history setting as described
     
  4. Check the History section of the page. The default setting is to Remember history. This also allows all cookies to be set from both first-party and third-party websites. If this is your current setting, you may leave it as is.
  5. If the History setting has been changed to a custom configuration, you must be sure to enable Accept cookies from websites, and that Accept third-party cookies is set to Always, as shown in the below figure.
    Firefox privcay and security page with custom history settings configured as described
     
  6. When finished, you can close the Options tab.
 

Enabling Tab Key Navigation in Firefox

If you are using Firefox for Windows, this setting should already be in place. If you are using Firefox on a Mac, you may need to set your MacOS System Preferences to allow for Tab key navigation as described in Enabling Tab Key Navigation in MacOS and Safari. Alternately you can set the tab focus for accessibility in Firefox using the below steps.

Typically, however, Firefox will respect the operating system setting, meaning these steps should not be necessary. But use them to make a change if needed, or simply to check that your browser setting is appropriate. You may also want to refer to the following article for additional information: https://stackoverflow.com/questions/11704828/how-to-allow-keyboard-focus-of-links-in-firefox.

To view or change the Tab focus setting in Firefox

  1. In Firefox, type about:config in the URL bar.
  2. The Preferences Name column is sorted in alphabetical order. Check for an entry for accessibility.tabfocus.  
    If you have configured your MacOS system preferences for Tab navigation, or you are on a Windows computer, you should see an entry. If there is NOT one, you will have to create one.
  3. Right-click anywhere in the about:config page and select New > Integer as shown in the below figure.
    Firefox showing about configurations page with right-click menu and New Integer option shown for steps as described
     
  4. Enter the name accessibility.tabfocus for the new integer and click OK.
    New integer value dialog box with new tab focus preference name entered as described
     
  5. Right click the Value column for the new entry and enter 7.
  6. Click OK.

Your Firefox about:config page should look as shown below, with the accessibility:tabfocus entry now appearing with a value of 7.

Firefox about configurations list with accessbility tab focus entry and value now appearing as described

c9f5f1d87ac29bd0c146e9565da3c739@echo360.desk-mail.com
https://cdn.desk.com/
false
desk
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seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
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