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Chrome Recommended Browser Configuration
Last Updated: Jan 25, 2019 01:47PM EST

This article applies to:  Echo360 Admins

This page provide instructions for configuring browser settings in Google Chrome, in order to allow Flash to run (for Live streamed classes), and to enable Cookies so that Echo360 can be rendered properly, in particular inside of an LMS frame, if that his how Echo360 is configured for your LMS.

Allowing Flash in Chrome for LIVE Class Viewing

Because Flash is used to provide Live streams, your browser must have permission to play Flash content. As of version 69, Chrome now requires you to explicitly Allow Flash to run every time the browser is restarted.  So while you may have previously configured Chrome to run Flash for Echo360, you will need to do so again, and repeatedly, in order to view LIVE streamed classes.

The below instructions enable Live after you have entered the class and received the Flash notification. However, you can also perform these steps from the class list or your Echo360 Home page prior to entering the Live classroom.

To allow Flash in Chrome for a LIVE class

  1. Navigate to the LIVE class you want to view and click the Show Live Player button in the middle of the screen.
    At this point you will see a notification about Flash being out of date. This is probably a lie and actually indicates that Flash is not permitted in the browser.
    Flash player message about being out of date and unable to play live stream as described
     
  2. In the URL bar of Chrome, click the Lock icon located to the left of the address field, as shown in the below figure.
    Chrome site security icon menu identified and open with Site Settings option shown for selection as described
     
  3. Select Site settings from the lock icon menu. The Chrome Settings page opens in a new tab as shown in the below figure.
    Chrome Settings page with Flash setting and options list identified as described
     
  4. Find the entry for Flash, then click the options drop-down for it.
  5. Select Allow from the Flash options for this site, as shown in the above figure.
  6. CLOSE the settings tab (click the X in the tab itself) to return to the LIVE class open in the original tab.
  7. When you return to the LIVE class page, there will be a banner at the top of the window indicating your settings have changed, as shown in the below figure. Click Reload from this banner.
    If you do not see this banner, click the reload button in the browser toolbar to reload it with the new settings.
    Live class page with Reload page banner as described
     
  8. When the page reloads, click the Show Live Stream button again. The Live class should load and appear.

You should only have to do this ONCE for each browser session, meaning as long as your browser stays open, you can now view as many Live classes as you need to without having to re-allow Flash. However if you leave the Echo360 site and close your browser (or clear your cache and history) you may need to re-allow it the next time you enter a Live class.

If you do NOT see Flash as an option, you may not have it installed. Go to https://get.adobe.com/flashplayer/ to obtain it.

If viewing the Live stream on a mobile device, Echo360 automatically buffers 40 seconds of the stream to ensure smooth playback. This means you may experience a delay in the start of the stream, and that your view will lag anywhere from 30 seconds to a minute behind the real-time action.

Enabling Cookies in Chrome

Cookies contain some of the current session and authorization information we need to know who you are and to allow you to view content. This is especially important where a main website such as the LMS or your University Portal tries to open Echo360 inside of a frame. In this case, the cookies are necessary for the two authentication mechanisms to talk to each other and open Echo360 content for you.

Cookies are enabled in Chrome by default. However, in the event they are blocked, you may need to allow them to view Echo360 content. If you are using Chrome across mobile devices (and are signed in with a Google login) the Advanced settings described here are configured on the Primary device and are typically applied across ALL devices.

Chrome retains its cookie settings in the Advanced portion of the Settings page.

To allow cookies in Chrome

  1. Open Chrome
  2. Click the Configuration and Customization button on the top right of your Chrome toolbar, then select Settings from the menu that appears, as shown in the below figure.
    Chrome customization menu with settings option identified for steps as described
     
  3. Type the word "cookies" in the search box at the top of the Settings page to be directed to the Cookies settings in Chrome.
    chrome settings page with search for cookies shown and content settings option identified for steps as described
     
  4. Select Content settings as identified both by the "cookies" search and in the above figure.
    Chrome Content settings page with cookies option identified for steps as described
     
  5. Select Cookies to review current cookie settings.
  6. In the Cookies page, check or change the following settings as needed to match those shown in the below figure:
    • That the Allow sites to save and read cookie data toggle is turned ON.
    • That the Block third-party cookies setting is turned OFF.
    Chrome settings with cookies allowed and third-party cookies not blocked as described
  7. Close the Settings tab.

 

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