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Safari Recommended Browser Configuration
Last Updated: Sep 25, 2018 03:15PM EDT

This article applies to:  Echo360 Admins

Echo360 is a web-based application that uses a browser to view content and as such has certain browser requirements. Beyond ensuring you're using a supported browser, there are also some configuration settings you may need to check or change to successfully use Echo360.

If you access Echo360 directly through the Echo360 URL, you may not need to change any of your browser configurations. However if you access Echo360 through an LMS such as Canvas or Moodle or Blackboard, and PARTICULARLY if the Echo360 window is opened inside of a browser frame, the below-listed changes to the Safari browser settings will likely be necessary in order to view Echo360 class recordings and LIVE streams as provided.

Privacy Settings (allowing cookies) in Safari

Cookies contain some of the current session and authorization information we need to know who you are and to allow you to view content. This is especially important where a main website such as the LMS or your University Portal tries to open Echo360 inside of a frame. In this case, the cookies are necessary for the two authentication mechanisms to talk to each other and open Echo360 content for you.

To configure cookie settings in Safari 10 or Safari 11 for MacOS:

  1. Open Safari
  2. Click the Safari menu and select Preferences.
  3. Click the Privacy tab
  4. In the Cookies and website data section, enable the Always allow option.
    Safari 10 preferences with privacy tab shown and always allow cookies option identified
  5. Close the Safari Preferences window and refresh or restart your browser.

If you are using Safari 11 for some versions of MacOS, you will not see the above options in the Privacy tab. Mac has removed the multi/level cookie setting and instead now has two separate toggles/settings for cookies and session/authentication information that Echo360 needs, in particular if passing through an LMS. Those are now Block All Cookies and Prevent Cross-Site Tracking as described in the below procedure.

To configure cookie settings in Safari 11 for some versions of MacOS:

  1. Open Safari
  2. Click the Safari menu and select Preferences.
  3. Click the Privacy tab.
    Safari 11 preferences with Privacy tab shown and options to disable identified
  4. DISABLE both the Prevent cross-site tracking option, AND the Block all cookies option. Both of these boxes must be unchecked.
  5. Close the Safari Preferences window and refresh or restart your browser.

If you are using Safari on a mobile device running iOS 11 or later, the Safari necessary configuration options are labeled the same as those in the above procedure, and reside in Settings > Safari

To configure cookie settings in Safari for iOS 11 and later:

  1. Open Settings and scroll to Safari.
  2. Scroll down to the Privacy and Security section of the page
  3. Review the current setting for Prevent cross-site tracking and Block all cookies. Both of these sliders must be OFF, as shown in the below figure, in order to view Echo360 content through Safari on a mobile iOS device. 
    Safari Settings in iOS11 as described

Configuring Safari for LIVE streaming

Live streams are tested on and supported for viewing using all of the supported browsers, as long as your installed version of Adobe Flash is relatively recent. (Adobe will probably let you know if it needs to be updated...they're good like that.) For reference, at the time of this writing the current version is 29.

The thing is that Safari does not natively allow websites to play Adobe Flash content. While you may receive a message that your Flash Player is out of date, it is more likely that you need to update your browser permissions to either always allow Flash to play, or set an exception for the Echo360 URL to allow Flash. If you choose to set an exception, be sure to list your region's URL specifically. The procedure below is the easiest way to set an exception to allow Echo360 to play Flash content.

To enable Flash for Echo360 in Safari 10

  1. Open Safari.
  2. Navigate directly to the Echo360 login site. The URL will differ slightly depending on your region:, UK/, AU/, or
    You do NOT need to log in!!
  3. Click the Safari menu and select Preferences.
  4. Click the Security tab, as shown in the below figure.
    Safari preferences with Security tab showing and Plugins settings identified for steps as described
  5. Enable the Allow Plug-ins checkbox.
  6. Click the Plug-in Settings button to show a list of installed plugins.
  7. If Adobe Flash is installed on your computer, it appears there along with the version currently installed. If it is not, go to and download and install Flash.
    Safari Plugins page with Adobe listed for steps as described
  8. If necessary, enable the checkbox for Flash. Notice that the right side of the screen changes to provide options regarding sites that are allowed or not allowed to run Flash.
    Under Currently open websites, you should see the Echo360 URL you opened at the beginning of this procedure.
  9. To the right of the Echo360 URL shown, use the drop-down list and select either Ask or On. This tells Safari to allow you to select to run or minimally to trust the Flash plugin when requested from Echo360.
  10. Below the list of websites, use the drop-down list for When visiting other websites and be sure it it set to Ask or to On. You MUST change it if it is set to Off (the default).
  11. When finished click Done.

IF YOU ARE RUNNING SAFARI 11, the Adobe Flash Plugin is located in the Websites tab of the Safari Preferences. In this case, it would look like the below figure. Otherwise the steps are the same as those noted above. YOU MUST be sure that the When visiting other websites option for the Adobe Flash plugin is set to Ask or On. It cannot be Off.

Safari 11 Preferences with Website tab open showing Adobe Flash plugin enabled as described

The next time you enter Echo360 and attempt to view a Live Stream, click the Click to use Flash button and you will be asked to either run flash every time for this site or to Trust the Flash plugin to run.

If you set the Echo360 URL to Ask for plugin use (or you did not have the Echo360 website open when you configured the Flash plugin), you should receive the popup message shown in the figure below when you click to use the Flash plug-in for a Live stream.

Safari showing options for Ask to use Flash plugin settings for Echo360 live streams

If you select Use Every Time, the Echo360 site will be added to the list of trusted sites for the Adobe Flash plugin, and the setting for the site will be On

If you select Use Once, the echo360 site will be added to the list of trusted sites for the Adobe Flash plugin, and the setting for the site will be Ask. You will be presented this option every time you select to view a Live stream.

If you set the Echo360 URL to On for plugin use, or you set the Flash plugin to On for When visiting other websites, you should receive the popup message shown in the figure below asking you to Trust the Adobe Flash Player plugin for a Live stream.

Safari showing options for Trust Flash plugin for Echo360 live streams

See for more detailed Safari instructions if necessary.

Despite using Flash, iOS allows for Live stream viewing. How? iOS uses HLS instead of Flash for live streaming. (HLS stands for HTTP Live Streaming Protocol, in case you were interested.) If viewing the Live stream on a mobile iOS device, Echo360 automatically buffers 40 seconds of the stream to ensure smooth playback. This means you may experience a delay in the start of the stream, and that your view will lag anywhere from 30 seconds to a minute behind the real-time action.
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