Echo360 is a web-based application that uses a browser to view content and as such has certain browser requirements. Beyond ensuring you're using a supported browser, there are also some configuration settings you may need to check or change to successfully use Echo360.
If you access Echo360 directly through the Echo360 URL, you may not need to change any of your browser configurations. However, if you access Echo360 through an LMS such as Canvas or Moodle or Blackboard, and PARTICULARLY if the Echo360 window is opened inside of a browser frame, the below-listed changes to the Safari browser settings will likely be necessary in order to view Echo360 class recordings and LIVE streams as provided.
Privacy Settings (allowing cookies) in Safari
Cookies contain some of the current session and authorization information we need to know who you are and to allow you to view content. This is especially important where a main website such as the LMS or your University Portal tries to open Echo360 inside of a frame. In this case, the cookies are necessary for the two authentication mechanisms to talk to each other and open Echo360 content for you.
To configure cookie settings in Safari for macOS:
- Open Safari
- Click the Safari menu and select Preferences.
- Click the Privacy tab.
- DISABLE both the Prevent cross-site tracking option AND the Block all cookies option. Both of these boxes must be unchecked.
- Close the Safari Preferences window and refresh or restart your browser.
If you are using Safari on a mobile device running iOS 11 or later, the Safari necessary configuration options are labeled the same as those in the above procedure and reside in Settings > Safari.
To configure cookie settings in Safari for iOS:
- Open Settings and scroll to Safari.
- Scroll down to the Privacy and Security section of the page
- Review the current setting for Prevent cross-site tracking and Block all cookies. Both of these sliders must be OFF, as shown in the below figure, in order to view Echo360 content through Safari on a mobile iOS device.