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Installing the Universal Capture Desktop Application
Last Updated: Jun 12, 2018 09:13AM EDT

This article applies to:  Echo360 Admins

NOTE: This feature is only available for institutions where the Universal Capture feature has been enabled and is currently in selected beta testing. If you are interested in more information or adding this feature to your institution, contact your Echo360 representative or send a message to

The Universal Capture application is currently available in a Shared mode for the Mac. This means that the application must be registered with an Institution, assigned to a Room (for scheduling) and available for remote monitoring and control by Admins. A Personal mode where no registration is necessary and there are no monitoring capabilities is coming soon.

The Universal Capture application can coexist with Personal Capture for the Mac, however, we do not recommend attempting to run both applications at once. If you have not already done so, please see Universal Capture Specifications to be sure the computer you are using meets the minimum system requirement for Universal Capture.

Download the Installer

  1. Log into Echo360 as an Administrator.
  2. Click the Settings menu to open it and select Downloads, as shown in the below figure.
  3. Click the Download link from the Universal Capture section of the Downloads page, shown below. The installer must be run locally, so save the file to your computer.
    Download link as described

Install the Program

The Universal Capture Download link downloads a .dmg or Disk Image for installation purposes. Use the steps below to install Universal Capture from the .dmg.

Use Local Directories for Installation!
The Universal Capture installation and data directories must be on the local drive; they cannot be located on a network, remote (mapped), or USB thumb drive. Use the defaults provided during installation.

To install Universal Capture on a Mac

  1. Locate the downloaded Echo360UniversalCaptureInstaller.dmg file. It should be located in the Downloads folder (Finder > Downloads).
  2. Double-click the .dmg file to mount the image and begin the installation process.
  3. A new Finder window should appear showing the .dmg contents. Double-click the UniversalCapture.pkg file to launch the installer.
  4. Once the installer is launched, follow the prompts to the complete installation.
    Note that the Installer will prompt you for your Institution ID. This is necessary so that your Universal Capture application can be registered with your Institution.
  5. Locate and make a note of the MAC address of the built-in wifi network adapter for the computer. This will be the MAC address used to add the device to a Room.

After Universal Capture is installed, launch it. Log in and run a test capture to ensure it works as expected. If it does, you may delete the downloaded installer file and unmount the disk image.

NOTE that when Universal Capture is first launched (after installation) it takes approximately 2-5 minutes for the application to establish a connection to your Institution and make sure that the latest software is being used. During this time a red notification bar will be displayed that says, "Device is inaccessible or offline. We'll keep trying to reconnect." that will disappear once the connection is established. This is a good time to create the Room assignment.

Command Line Installation

Universal Capture allows for command line installation of the software on a target Mac running Sierra (OS X 10.12) or higher.

To install Universal Capture via command line

  1. Identify the computer(s) where you want to install Universal Capture.
  2. Download the Installer to the Downloads directory.
  3. Navigate to the Downloads directory and run the following command to mount the disk image:
    • hdiutil mount UniversalCapture<Region>_<VersionNumber>.dmg
  4. Copy the package contents to the target directory.
  5. Create a text file in the same directory as above (Step 4) of the target computer containing only your Institution ID named:
    • institutionId.txt
  6. Run the following command to install the package:
    • sudo installer -package /Volumes/UniversalCapture<Region> _<VersionNumber>/UniversalCapture.pkg -target "/Volumes/Macintosh HD"
  7. Clean up by unmounting the disk image:
    • hdiutil unmount /Volumes/UniversalCapture<Region> _<VersionNumber>

To add a Desktop Shortcut for Universal Capture (Optional)

  1. Run the following commands
    • cd ~/Desktop
    • ln -s /Applications/Echo360\ <Shortcut Name>

Uninstall from Mac OS X

Uninstalling Universal Capture is easy, however, be aware that sudo access is needed and all data is deleted on the removal of the program.

To remove Universal Capture

  1. Run the following command to run the script:
    • sudo /Applications/Echo360\
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