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Universal Capture Overview
Last Updated: Nov 08, 2018 01:19PM EST

This article applies to:  Echo360 Admins

NOTE: Universal Capture for Windows is now available for institutions that have opted in for Universal Capture selected beta testing. If you are interested in more information regarding beta testing contact your Echo360 representative or send a message to support@echo360.com.

Echo360 Universal Capture is a cross-platform application that runs on Mac or Windows, and is accessible from the Application itself, in the Device Web UI or from the Cloud and allows you to create recordings to supplement your in-class materials.

Our goal is to keep the application simple and clean. Creating recordings is as simple as selecting the inputs and clicking Record, then publishing the recording to your library or a class. 

Once published to a class, the recording is available to students, or you can configure availability on a schedule if you prefer.

IMPORTANT: If you access Echo360 through a learning management system (LMS) such as Canvas or Blackboard or Moodle, you must establish a direct login to Echo360 to publish Universal Capture recordings. See Creating or Changing Your Echo360 Password.
If your institution uses single sign-on authentication and you log into an institution portal to access Echo360, Universal Capture will walk you through the login process via your default browser, requesting your institution login credentials.

Desktop Application

Classroom mode

Universal Capture: Classroom is a managed version of the Universal Capture desktop application. In Classroom mode, the Universal Capture application is considered a managed device and must be assigned to a room associated with an Institution and that recordings can be scheduled on the device. If access to the Cloud has been enabled the device can also be controlled and monitored remotely.

Personal mode

Universal Capture: Personal is a stand-alone version of the Universal Capture desktop application. Personal mode is not accessible through the Cloud and will therefore never allow for remote control or monitoring of the application. This mode does not allow for a Room assignment and is therefore not accessible through the device Web UI. Recordings are created on an ad hoc basis and can be published to whichever Institution the user is logged into.

Network considerations

A network or internet connection IS necessary to use the Universal Capture desktop application to create and upload a recording. 

Error logs and recording file locations

If you encounter problems using Universal Capture, you (or your System Administrator) may find it useful to inspect the logs. The log files retain information about the product actions, including errors, which can be helpful when debugging malfunctions or when working directly with Echo360 Technical Support.

The default locations for the logs are:

  • MacOS: /Library/Application Support/Echo360/UniversalCapture/data/logs
  • Windows: C:/ProgramData/Echo360/UniversalCapture/data/logs

The logs are kept separate from the actual recording media. If you require direct access to the recorded media files, they can be found at:

  • MacOS: /Library/Application Support/Echo360/UniversalCapture/data/saved-content
  • Windows: C:/ProgramData/Echo360/UniversalCapture/data/saved-content

Device Web UI

NOTE that the Universal Capture device Web UI is only accessible if single sign-on (SSO) for devices has been enabled for your Institution and is configured on the device. Contact Echo360 support for more information on Device SSO.

The Universal Capture device Web UI is currently available for the Universal Capture Desktop Application only. Support for the Universal Capture device Web UI on other capture devices (PRO, etc.) is coming soon!

The Universal Capture device Web UI is accessible from the Rooms tab. For any Mac with Classroom mode of the Universal Capture Desktop Application installed, simply click the Log In button on the Room Card and remove the "/advanced" portion of the URL. If "/advanced" is left in place, the legacy device web UI will be shown instead. Alternatively, simply navigate to the IP address or domain name for the device in your web browser.

Network considerations

A network or internet connection IS necessary to launch and use the Universal Capture device Web UI to create and upload a recording. 

Universal Capture in the Cloud

Universal Capture in the Cloud allows for ad hoc control of software devices from Echo360 by establishing a direct web socket connection to the Universal Capture Device (Classroom mode only). This mode can be accessed by Instructors by using the Universal Capture button on the Instructor dashboard to launch the Universal Capture UI in any room with Universal Capture installed.  For Administrators, this mode can be accessed by using the Universal Capture View Room button on any Room Card where Universal Capture is installed.

Network considerations

A network or internet connection IS necessary to access Cloud mode on a Universal Capture device to create and upload a recording.
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