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Universal Capture Overview
Last Updated: May 04, 2018 12:44PM EDT

This article applies to:  Echo360 Admins

NOTE: This feature is only available for institutions where the Universal Capture feature has been enabled and is currently in selected beta testing. If you are interested in more information or adding this feature to your institution, contact your Echo360 representative or send a message to support@echo360.com.

Echo360 Universal Capture is a cross-platform application that runs on a Mac (Windows support to follow soon), and is accessible from the application itself, in the Device Web UI or in Cloud mode and allows you to create recordings to supplement your in-class materials.

Our goal is to keep the application simple and clean. Creating recordings is as simple as selecting the inputs and clicking Record, then publishing the recording to your library or a class. 

Once published to a class, the recording is available to students, or you can configure availability on a schedule if you prefer.

Please refer to the following topics as appropriate for further information and instructions:

IMPORTANT: If you access Echo360 through a learning management system (LMS) such as Canvas or Blackboard or Moodle, you must establish a direct login to Echo360 to publish Universal Capture recordings. See Creating or Changing Your Echo360 Password.
If your institution uses single sign-on authentication and you log into an institution portal to access Echo360, Universal Capture will walk you through the login process via your default browser, requesting your institution login credentials.

Desktop Application

The Universal Capture desktop application is currently available for the Mac in shared mode. This means that the Universal Capture application must be assigned to a room associated with an Institution and that recordings can be scheduled on the device. If access to Cloud mode has been enabled the device can also be controlled and monitored remotely. A personal mode that does not require room assignment and will never allow for remote control or monitoring is coming soon. Support for Windows is also coming soon.

Network considerations

A network or internet connection IS necessary to launch and use the Universal Capture desktop application to create and upload a recording. 

Error logs and recording file locations

If you encounter problems using Universal Capture, you (or your System Administrator) may find it useful to inspect the logs. The log files retain information about the product actions, including errors, which can be helpful when debugging malfunctions or when working directly with Echo360 Technical Support.

The default locations for the logs are:

  • MacOS: /Library/Application Support/Echo360/UniversalCapture/data/logs

The logs are kept separate from the actual recording media. If you require direct access to the recorded media files, they can be found at:

  • MacOS:
    • Recordings: /Library/Application Support/Echo360/UniversalCapture/data/saved-content
    • Background binaries and input/output folders:
      /Library/Application Support/Echo360/UniversalCapture/bin

Device Web UI

NOTE that the Universal Capture device Web UI is only accessible if single sign-on (SSO) for devices has been enabled for your Institution and is configured on the device. Contact Echo360 support for more information on Device SSO.

The Universal Capture device Web UI is currently available for the Universal Capture Desktop Application only. Support for the Universal Capture device Web UI on other capture devices (PRO, etc.) is coming soon!

The Universal Capture device Web UI is accessible from the Rooms tab. For any Mac with the Universal Capture Desktop Application installed, simply click the Log In button on the Room Card and remove the "/advanced" portion of the URL. If "/advanced" is left in place, the legacy device web UI will be shown instead. Alternatively, simply navigate to the IP address or domain name for the device in your web browser.

Network considerations

A network or internet connection IS necessary to launch and use the Universal Capture device Web UI to create and upload a recording. 

Cloud mode

Cloud mode for Universal Capture allows for ad hoc control of software devices from Echo360 by establishing a direct web socket connection to the Universal Capture Device. This mode can be accessed by Instructors by using the Universal Capture button on the Instructor dashboard to launch the Universal Capture UI in any room with Universal Capture installed.  For Administrators, this mode can be accessed by using the Universal Capture View Room button on any Room Card where Universal Capture is installed.

Network considerations

A network or internet connection IS necessary to access Cloud mode on a Universal Capture device to create and upload a recording.
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