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Echo360 Pro FAQs and How To's
Last Updated: Apr 09, 2019 11:54AM EDT

This article applies to:  Echo360 Admins

This topic addresses some of the more common tasks and questions surrounding the Echo360 Pro appliance.


  1. Navigate to the Inputs Menu to see what inputs are currently connected and available for use.
    inputs menu details for PRO device as described
  2. Return to the Home menu, then open the Recording menu.
    Recording menu for steps as described
  3. Highlight Audio input and press Enter, then select the preferred option.
  4. Return to the Recording Menu (press the Back button if needed).
  5. Highlight Channel 1 input and press Enter, then select the preferred option.
  6. Return to the Recording Menu (press the Back button if needed).
  7. Highlight Channel 2 input and press Enter, then select the preferred option.
  8. The selections you made should now appear across the bottom of the Status Screen (numbered 5, 6, 7 in the below figure).
    Main status screen of PRO device with settings as described


Press Record. Then press Stop when you're done. That's it!

Be sure to press Stop when you're finished though; ad hoc recordings will run for 2 hours unless you stop it (or until the next scheduled recording is slated to begin).

The Pro device is already configured with a "One-Touch recording profile."  If you trust this profile to capture the inputs you want, you don't have to do any more than that.

However, if you want to check or adjust the inputs that are being used:

  1. Navigate to the Recording menu and check the configured inputs (audio, channel 1, channel 2).
  2. To make changes, see the above instructions to configure a temporary custom profile for the recording.
  3. When ready, press the Record button.
  4. When finished push Stop.


  1. Navigate to the Administration Menu (if available).
    Administration menu of PRO device for steps as described
  2. Navigate down to Ping and press Enter.
  3. Select the applicable Ping option, then press Enter.
    Ping menu options for steps as described
  4. If you select Ping custom address, enter the IP address that you'd like to ping, then press Enter.

The device will then display your Ping results.


  1. Navigate to the Administration Menu (if available).
  2. Press the down button to Save Diagnostics Report and press Enter.
  3. Insert a USB drive into the device, then select OK.


The Pro allows for the ability to save an ad hoc capture as a .mp4 file to both a USB-connected device as well as to the internal SSD drive of the Pro.

To configure the dual-location save feature

  1. Before starting the ad hoc capture, navigate to the Recording menu on the front panel of the appliance.
  2. Navigate to the Copy media to USB option, and press Enter.
  3. Select Yes. This allows the next capture made by the device to be saved to the connected USB media.
    This option will return to the default of No after the capture has completed. See also the Additional Notes listed below.
  4. After the capture has completed, if one is not already present, the device will display the options, Please Insert USB drive and Press Home to Cancel.
    As indicated, pressing the Home button on the device cancels the save-to-USB action.
  5. Once the device has detected a USB drive, it will display (in this order):
    • Preparing
    • Saving. Do not remove USB drive
    • Finished. Please remove the USB drive.

The capture now resides as a .mp4 file on the USB drive.

Additional Notes:

  • If no USB drive is inserted, the device will time out after 30 seconds and you will lose the ability to copy your capture to USB. We recommend that you insert the USB drive prior to the start of the capture.
  • If there is not enough space on the USB drive, the device will display, Not enough space on USB drive. Please insert a drive with at least <size of your capture> free. You are also given the option to Press Home to Cancel.
  • Occasionally, depending on the formatting of your USB drive, the device will display File size limited by USB drive's file system. Please insert a drive with at least <size of your capture> free. This will happen most commonly when trying to save a high quality, lengthy capture to a FAT-32 formatted USB drive. This format has a 4GB file size limit. In this scenario, use an NTFS-formatted USB drive, to allow for larger file sizes.


The Pro provides the ability to recover (copy) the contents of the internal SSD to a USB-connected media device. You may want to perform this type of recovery prior to a factory reset of the device (device resets erase data from the device).

IMPORTANT! This is a bulk recovery process and should not be used to attempt to save an individual capture to USB.

  1. Navigate to the Administration Menu (if available) and locate the Recover data option.
    Administration menu with Recover data option selected as described
  2. Once you have selected Recover data if no USB or external drive is detected, the device will display the option, Please Insert USB drive and Press Home to Cancel.
    As indicated, pressing the Home button on the device cancels the Recover data option.

    Use an external drive instead of a flash/thumb drive: Because this is a bulk recovery process, we recommend that an external drive rather than a USB flash drive be used, in order to avoid any formatting or lack of space issues that may arise. FAT32 formatted USB drives will not accept files larger than 4GB; NTFS-formatted drives do not have this limitation.

  3. Once the device has detected a USB drive, it will display (in this order):
    • Preparing
    • Ready to recover and then prompts you to Start recovery. Press Enter to confirm.
    • Saving. Do not remove USB drive
    • Finished. Please remove the USB drive.

If no USB or external drive is inserted, the operation will time out after 30 seconds.

Be Patient! Keep in mind this is a bulk recovery process and depending on the amount of content on the SSD, it can take several hours. The device will display a progress bar on the front panel during the process. You should not attempt to use the device for capturing during this time.

If the recovery results in an Error please contact Technical Support.

If you do NOT see the above-listed messages, indicating successful recovery, you may see one or more of the following messages:

  • Insufficient space. Please insert a drive with at least <size of used space on SSD> free.
    If this message appears, the drive you have connected does not have enough space to receive all of the recovered files. You are also presented with the option to Recover the most recent <amount of free USB space>. This allows you to either find another USB drive to use for recovery, OR to instead just recover as many captures as will fit on the currently connected device, starting with the most recent captures and working backward.
  • USB drive's file system prevents files larger than 4GB. Insert a new drive or:
    This message can appear when the USB drive you are using has been FAT32-formatted, which has a 4GB file size limit. In this case, you can attach a different (NTFS-formatted) USB drive or select the option to Recover, skipping large files.
  • No space on USB drive.
    This message will appear if there is no space on the attached drive or the available drive space is not recognized (drive may need to be formatted).
  • Nothing to recover.
    This message indicates that there is no data (or no recoverable data) on the PRO's internal SSD drive.



Either port can be used, but the USB port on the front of the device is the master port. Meaning that if there is a USB drive in both ports, the front will be used by default.


When the Record button is pressed on the front of the Pro to start an ad hoc capture, the pre-configured "One-touch profile" is applied to the capture. This is configured in the device configuration page in Echo360 and determines what inputs will be used for the capture.

Administrators can change the selections made for the One Touch Profile for any or all Pro devices. Alternately, users can use the menu options available through the front-panel display to change the capture inputs. If there are changes made, this is considered a Custom profile (see next FAQ) and applies ONLY to this capture. The one-touch profile is re-established as the default for the next time someone hits Record.


The Echo360 Pro allows for on-demand input configuration, which is applied only to the next capture (typically an ad hoc capture). Once the capture completes, the device returns to the One-Touch profile as the input capture default.

In order to customize the inputs used for a capture, enter the Recording menu, and use the Configure channel inputs instructions located at the top of this page. Once configured, the Recording menu shows Custom as the Profile.

recording menu with custom profile shown as described

After a recording has been captured using the custom profile, the device will automatically default back to the one-touch profile configured for use on the device configuration page (See What is the One-Touch Profile above).


Recovery mode will allow you to do a device reset or to access the Administration menu to run diagnostics (if the Admin menu has been configured to be not-accessible).

  • To enter recovery mode: press and hold the Home button while restarting the device (during boot up).
  • To exit recovery mode: restart the device normally (without holding the Home button).


As an A/V technician or Administrator, an easy way to monitor audio is to plug a set of headphones into the front of the device. The headphone jack will always have the currently recording audio on it.

Although there is a 'Monitor Audio' selection under the Administration Menu, this is really only meant to listen to and tune the audio levels while the device is in IDLE mode. Also, keep in mind that the monitor audio menu will not change any settings during an active capture.


Typically, the device monitor light is plugged into a PC which then uses the Device Monitor Software to connect to the capture appliance, and control captures. However, you CAN plug the light directly into an Echo360 Pro device, and it will provide basic capture control (with the Delcom light) as well as capture status monitoring. But when bypassing the software, there are limitations to the functionality available.

If your Delcom light is plugged directly into a USB port of an Echo360 Pro device:

  • The light can only be used to pause or resume a running capture.
  • You cannot initiate an ad hoc capture. This task can be done via the front panel of the PRO.
  • You cannot stop a capture in progress. Use the front panel of the Pro.
  • The light color/flash indicators for capture status use the default settings which are (any customization done via the software do not apply):
  • green = idle
  • yellow = preroll
  • red = capturing
  • flashing red = error
  • flashing yellow = paused
  • flashing green = stopping

Once again, if you need full functional control of captures via the Delcom light, plug the light into a PC and install the device monitor software.
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