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Recommended Browsers
Last Updated: Dec 26, 2017 02:58PM EST

This article applies to:  Echo360 Students

Echo360 is a web-based application, and as such does not have specific OS requirements.

It does however, have certain browser requirements. While we can't necessarily test every version of every browser out there, we do test the more recent and most popular browsers/versions.

Tested Browsers

  • Google Chrome - most recent version
  • Firefox - most recent version
  • Safari - most recent version
  • Internet Explorer 11 and higher (including Edge, the Windows 10 native browser)

Beyond basic browser specifications, you are also strongly encouraged to Enable/Accept Cookies on your browser. This ensures that Echo360 can display content for you without problems.

Supported Browsers for LIVE streaming

Live streams are tested on and supported for viewing using all of the above-listed browsers, as long as your installed version of Adobe Flash is the most recent. (Adobe will probably let you know if it needs to be updated...they're good like that.)

Note that our testing indicates that Live streaming from a CCAP appliance works most reliably when viewed through Google Chrome.

Provide browser permissions to play Flash content: Chrome and Safari do not natively allow websites to play Adobe Flash content. While you may receive a message that your Flash Player is out of date, it is more likely that you need to update your browser permissions to either always allow Flash to play, or set an exception for the Echo360 URL to allow Flash. If you choose to set an exception, be sure to list your region's URL specifically (echo360.org, echo360.org.uk, echo360.org.au, or echo360.ca).
See https://support.google.com/chrome/answer/6258784?hl=en for Chrome instructions, and/or https://support.apple.com/en-us/HT202819 for Safari instructions.

If viewing the Live stream on a mobile device, Echo360 automatically buffers 40 seconds of the stream to ensure smooth playback. This means you may experience a delay in the start of the stream, and that your view will lag anywhere from 30 seconds to a minute behind the real-time action.

Despite using Flash, iOS allows for Live stream viewing. How? iOS uses HLS instead of Flash for live streaming. (HLS stands for HTTP Live Streaming Protocol, in case you were interested.)

Unfortunately Android devices CANNOT be used to view Live streams. We hope to address this in the reasonably near future.

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