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Recommended Browsers
Last Updated: Apr 26, 2019 09:16AM EDT

This article applies to:  Echo360 Admins

Echo360 is a web-based application, and as such does not have specific OS requirements. It does however, have certain browser requirements. While we can't  test every version of every browser out there, we do test the most popular browsers and most recent versions. There also may be specific configurations needed, depending on what browser you use, whether you access Echo360 through an LMS (Canvas, Moodle, Blackboard, etc), and whether Echo360 opens in its own tab or within the LMS frame.

Tested Browsers:

Supported Browsers for LIVE streaming

Live streams are tested on and supported for viewing using all of the above-listed browsers, as long as your installed version of Adobe Flash is the most recent. (Adobe will probably let you know if it needs to be updated...they're good like that.)

Be sure to enable the Flash plug-in for your browser as well. Refer to the above article that relates to your primary browser for instructions if necessary.

Note that our testing indicates that Live streaming from a CCAP appliance works most reliably when viewed through Google Chrome.

If viewing the Live stream on a mobile device via a mobile browser, Echo360 automatically buffers 40 seconds of the stream to ensure smooth playback. This means you may experience a delay in the start of the stream, and that your view will lag anywhere from 30 seconds to a minute behind the real-time action. The Echo360 Mobile Apps do NOT currently allow for Live streaming.

Despite using Flash, iOS allows for Live stream viewing. How? iOS uses HLS instead of Flash for live streaming. (HLS stands for HTTP Live Streaming Protocol, in case you were interested.)

Unfortunately Android devices CANNOT be used to view Live streams. 

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