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Echo360 Pod FAQs and How To's
Last Updated: Apr 09, 2019 01:32PM EDT

This article applies to:  Echo360 Admins

This topic addresses some of the more common tasks and questions surrounding the Echo360 Pod appliance.

How-to...

  1. Swipe left-to-right from the status screen to show the Home menu.
  2. Tap Inputs to see what inputs are currently connected and available for use.
    inputs menu for POD for steps as described
  3. Return to the Home menu (swipe left to right).
  4. Tap Recording to open the recording menu option.
    Recording menu options on the POD for steps as described
  5. Tap Audio input, then select the preferred option.
    audio input source menu for POD for steps as described
  6. Return to the Recording menu (swipe left to right).
  7. Tap Ch 1 video input, then select the preferred option.
  8. Return to the Recording menu (swipe left to right).
  9. Tap Ch 2 video input, then select the preferred option.

The selections you made should now appear across the bottom of the Status Screen (numbered 5, 6, 7 in the below figure).

status screen as described

Tap the Record icon (shown on the Status screen image above). The Status screen appears by default on the touchscreen of the Pod.

When you're done, tap Stop. That's it!

The Pod device is already configured with a One-Touch recording profile. If you trust this profile to capture the inputs you want, Record and Stop are all you have to tap. However, you can use the instructions immediately above to check or change the inputs if you want to.

Ad hoc recordings are set by default to run for 2 hours once started (or until the next scheduled recording is slated to begin). So be sure to actually tap Stop when you are finished.

  1. Swipe left-to-right from the status screen to show the Home menu.
  2. Tap Administration to open the Administration menu (if available).
    Administration menu of POD for steps as described
  3. Locate and then tap Ping.
  4. Tap the applicable Ping option.
    Ping menu for POD for steps as described
  5. If you select Ping custom address, enter the IP address you want to ping, then tap Enter.

The device displays your Ping results.

ping results for POD as described

  1. Swipe left-to-right from the status screen to show the Home menu.
  2. Tap Administration to open the Administration menu (if available).
    administration menu for POD for steps as described
  3. Tap Save Diagnostics Report.
    save diagnostics report options for POD for steps as described
  4. Insert a USB drive into the device, then select OK.

The Pod allows for the ability to save an ad hoc capture as a .mp4 file to both a USB-connected device as well as to the internal drive of the Pod.

To configure the dual-location save feature

  1. Before starting the ad hoc capture, navigate to the Recording menu on the touchscreen of the appliance.
  2. Navigate to the Copy media to USB option, and press Enter.
  3. Select Yes. This allows the next capture made by the device to be saved to the connected USB media.
    This option will return to the default of No after the capture has completed. See also the Additional Notes listed below.
  4. After the capture has completed, if one is not already present, the device will display the options, Please Insert USB drive and Press Home to Cancel.
    As indicated, pressing the Home button on the device cancels the save-to-USB action.
  5. Once the device has detected a USB drive, it will display (in this order):
    1. Preparing
    2. Saving. Do not remove USB drive
    3. Finished. Please remove the USB drive.

The capture now resides as a .mp4 file on the USB drive.

Additional Notes:

  • If no USB drive is inserted, the device will time out after 30 seconds and you will lose the ability to copy your capture to USB. We recommend that you insert the USB drive prior to the start of the capture.
  • If there is not enough space on the USB drive, the device will display, Not enough space on USB drive. Please insert a drive with at least <size of your capture> free. You are also given the option to Press Home to Cancel.
  • Occasionally, depending on the formatting of your USB drive, the device will display File size limited by USB drive's file system. Please insert a drive with at least <size of your capture> free. This will happen most commonly when trying to save a high quality, lengthy capture to a FAT-32 formatted USB drive. This format has a 4GB file size limit. In this scenario, use an NTFS-formatted USB drive, to allow for larger file sizes.

FAQs

The Pod actually has two MAC addresses on it: one for wired ethernet and one for wifi connectivity.

The MAC address that ends in an EVEN number is used for wired ethernet connections and is the one we recommend you use for most situations.

The MAC address that ends in an ODD number is for wireless connectivity and can be used as a backup communication method if a wired connection is not available.

NOTE: The Pod will not allow for live streamed captures when using a wireless connection.

When you tap Record on the touchscreen of the Pod to start an ad hoc capture, the pre-configured "One-touch profile" is applied to the capture. This is configured on the device configuration page in Echo360 and determines what inputs will be used for the capture.

Administrators can change the selections made for the One Touch Profile for any or all Pod devices. Alternately, users can use the menu options available through the front-panel display to change the capture inputs. If there are changes made, this is considered a Custom profile (see next FAQ) and applies ONLY to this capture. The one-touch profile is re-established as the default for the next time someone taps Record.

The Echo360 Pod allows for on-demand input configuration, to be applied to the next capture (typically an ad hoc capture). Once the capture completes, the device returns to the One-Touch profile as the capture default. See What is the One-Touch profile? immediately above.

In order to customize the inputs used for a capture, use procedure located in the Configure channel inputs section at the top of this page. Once configured, the Recording menu shows Custom as the Profile.

Recording menu for POD with custom profile shown as described

Recovery mode allows you to do perform a device reset, or to access the Administration menu to run diagnostics (if the current device configuration has disabled Admin menu access from the device).

To use Recovery mode

  1. Restart the device by unplugging it and plugging it back in.
    During startup, a message appears instructing you to tap and hold the Recovery mode button in order to enter Recovery mode.
    press to enter recovery mode screen on startup of Pod as described
  2. When finished, exit Recovery mode by restarting the device normally (unplug and plug it back in).

YES! The Echo360 Pod does support the Capture Device API and third-party integration.

Typically, the device monitor light is plugged into a PC which then uses the Device Monitor Software to connect to the capture appliance, and control captures. However, you CAN plug the light directly into an Echo360 POD device, and it will provide basic capture control (with the Delcom light) as well as capture status monitoring. But when bypassing the software, there are limitations to the functionality available.

If your Delcom light is plugged directly into a USB port of an Echo360 Pro or Echo360 Pod device:

  • The light can only be used to pause or resume a running capture.
  • You cannot initiate an ad hoc capture. This tasks can be done via the touchscreen of the Pod.
  • You cannot stop a capture in progress. Use the touchscreen of the Pod.
  • The light color/flash indicators for capture status use the default settings which are (any customization done via the software do not apply):
    • green = idle
    • yellow = preroll
    • red = capturing
    • flashing red = error
    • flashing yellow = paused
    • flashing green = stopping

Once again, if you need full functional control of captures via the Delcom light, plug the light into a PC and install the device monitor software.

Yes! USB cameras are now supported on the Pod. See Using USB cameras with the Echo360 POD for more details.

Since the Pod is not rack-mountable, the back of the Pod contains a “Kensington lock” hook, allowing Administrators to lock the appliance down via a Kensington lock cable to deter theft.

The Channel 1/Display ports on the back of the Pod allow users to plug a computer into the Pod (via HDMI cable), then out FROM the Pod to a projector, again using an HDMI cable. This allows for both capture and classroom presentation of the display feed from the computer.

Understand that the Pod's splitter passes through whatever resolution it receives. If for some reason the source does not appear on the projector, it may be that the resolution that the Pod is receiving (and passing through) is not compatible with the projector itself. Because of this, we recommend that you use an actual HDMI signal rather than attempting to use an HDMI to VGA or DVI converter. While these may work, we cannot guarantee it.

There is no spreadsheet for the Pod because it supports all resolutions over HDMI from 640x480 to 1920x1080 (excluding 1920x1200, which is documented as being unsupported) so there’s no need to list them out individually. The SCHD and Pro had additional configuration options as well as more than one unsupported resolution, so a more detailed list was necessary for those devices.  If you are having trouble capturing a particular resolution (apart from 1920X1200), please contact Support for assistance.

The Microphone input Audio selection for the Pod is intended for "passive" microphones that don’t have their own amplification. We increase the gain on the Microphone input in order to capture the audio, but this ends up amplifying other noise as well. For powered/wireless microphones (in essence, anything other than a cabled passive microphone) we recommend selecting Line-in for the Audio input (via the device configuration page) and increasing the gain level on the source.

If the Pod is configured to use Stereo Audio, you will only see the Left or the Right VU meter move in correspondence to the Left or Right Mic channel while the other VU meter remains static. If the Pod is configured to use Mono Audio, the Left and Right VU meters will be synchronized, regardless of the Left or Right only Mic channel.

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