How can we help?

My Cases

Changing Your Echo360 Password
Last Updated: Feb 26, 2019 11:10AM EST

This article applies to:  Echo360 Instructors

If you have a direct login to Echo360 and ever need to change your Echo360 password, there are two methods for doing so:

  • Use the Account Settings page and click CHANGE for the password field. These instructions are below.
  • Use the Forgot your password? link, located on the main Echo360 login page ( 

If you access Echo360 through a Learning Management System (LMS) such as Canvas or Moodle, you may not have an Echo360 password. If you need to set up a password to access Echo360 applications such as the Mobile Apps or Universal Capture: Personal/Classroom, see Creating an Echo360 Password for Direct Login or Mobile Apps. SSO users (who log in through their institution portal) do not need a direct login/password to use either the Mobile Apps or Universal Capture. They do need a password to use the PowerPoint Ribbon add-on.


NOTE about Passwords: Echo360 requires passwords of a certain strength in order to secure our system. Here are some tips for generating a usable password:
Avoid single dictionary words (ch@racter substitutions don't h3lp either - too easy to guess)
DO use multiple words, foreign words, or an uncommon phrase - include letters/numbers/characters to improve strength
Avoid alphanumeric or keyboard sequences such as abcd, 1234, qwerty, 09876
Avoid your name or any location or dates associated with you (including recent/future years)

If you know your current password, use the below steps to change your Echo360 password. If you do not know your current password, click the Forgot Password link on the main Echo360 login page and follow the instructions in the email you will receive.

To change your password through the Account Settings page

  1. Log into Echo360 as you normally do.
  2. Click the Settings icon(it looks like a gear), then select Account Settings.
    Settings menu open with Account settings option identified for steps as described
  3. In the password area of the User Info section, click CHANGE.
    NOTE: If this button reads CREATE PASSWORD instead of CHANGE, you do not have an Echo360 password. See Creating an Echo360 Password for more information
  4. User info section of account settings page with password change button as described
  5. In the Change your password dialog box that appears, enter your existing password, then enter and confirm the new password.
    The password must be at least eight characters and meet the complexity requirements described in the note above. 
    Change your password dialog box with fields as described
  6. When finished, click SAVE.

For best results, log out and log back in again, to ensure proper authentication and access to Echo360 functionality. While this may not be necessary, it is recommended.
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found