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Creating or Changing Your Echo360 Password
Last Updated: Jan 02, 2018 06:02PM EST

This article applies to:  Echo360 Admins

Some institutions create user accounts directly in Echo360, allowing users to register their accounts and establish their own logins to Echo360.

If you have a direct login to Echo360 (you log in through the Echo360 browser page) and ever need to change your Echo360 password, there are two methods to doing so:

  • Use the Forgot your password? link, located below the fields on the main Echo360 login page
  • Use the Account Settings page and click CHANGE for the password field.

If you access Echo360 through an institution portal or a learning management system (i.e., you do not log directly into Echo360 through the web page) see the section below on creating an Echo360 password. You do not need to generate an Echo360 password if you do not need to log directly into the system.

The Account Settings page is located in the Settings menu, accessed by clicking the Settings icon located in the top right corner of the Echo360 window.

Settings menu open with Account Settings selection identified for steps as described.

If you know your current password, use the below steps to change your Echo360 password.

If you do NOT know your current password, click the Forgot your password link on the login page. You will receive an email at the address for your account; click the link in the email and follow the instructions.

To change your password through the Account Settings page

  1. Log into Echo360 as you normally do.
  2. Click the Settings icon identified in the above figure (it looks like a gear).
  3. Select Account Settings.
  4. In the password area of the User Info section, click CHANGE.
    User info section of account settings page with password change button as described
  5. In the Change your password dialog box that appears, enter your existing password, then enter the new password twice (to confirm you have it correct). The password must be at least eight characters and can be a combination of letters, numbers, and special characters.
    Change your password dialog box with fields as described

    NOTE about Passwords: Echo360 requires passwords of a certain strength in order to secure our system. Here are some tips for generating a usable  password:
    Avoid single dictionary words (and no, ch@racter substitutions don't h3lp - too easy to guess)
    DO use multiple words, foreign words, or an uncommon phrase - include letters/numbers/characters to improve strength
    Avoid alphanumeric or keyboard sequences such as abcd, 1234, qwerty, 09876
    Avoid your name or any location or dates associated with you (including recent/future years)

  6. When finished, click SAVE.
  7. For best results, log out and log back in again, to ensure proper authentication and access to Echo360 functionality. While this may not be necessary, it is recommended.

Creating a password for direct Echo360 login

Some institutions use a Learning Management System (LMS) such as Canvas or Moodle, or a single sign-on (SSO) authentication system such as PingOne. For these institutions, users are passed through to Echo360 using the external authentication, and do NOT log directly into Echo360.

For institutions using LMS or SSO for authentication, Echo360 does NOT maintain passwords for those users.

However, in order to use the external Echo360 applications such as the Mobile App, Personal Capture (PCAP), or the Windows PowerPoint Ribbon add-on, LMS users specifically must also establish a direct Echo360 login.

SSO users (who access Echo360 via a university portal or other institution authorization) no longer need a separate Echo360 password to use the Mobile Apps, Personal Capture, or Classroom Capture. Those applications now pass SSO users through the institution login process for authentication.
LMS users still need to establish an Echo360 login to use these applications, and the PowerPoint Ribbon add-on still requires an Echo360-specific login for both LMS and SSO users.

The password you create can be the same as or different from your LMS password, as long as it contains 8 characters. You will continue to use your LMS credentials for logging in through the LMS. Your Echo360 password, however, is used to access Echo360 directly, to use the Mobile App, Personal Capture, Classroom Capture (for ad-hoc recordings), or the PowerPoint Ribbon add-on.

To create a direct Echo360 password:

  1. Enter Echo360 as you normally do, via a link to the Echo360 from the LMS or other institution platform.
  2. Click the Settings icon identified in the figure at the top of the page (it looks like a gear).
  3. Select Account Settings.
  4. In the password area of the User Info section, click CREATE PASSWORD.
    user info section of account settings page with create password button as described
  5. In the Create password dialog box that appears, enter your Echo360 password then confirm it.
  6. It can be the same as or different than your LMS or institution password, as long as you remember what it is and it meets the Echo360 complexity requirements (see above note).
    create password dialog box with fields as described
  7. When finished, click SAVE.

The email address for your account (shown in the user info section of the page) along with the password you just established is the login you will use for the Mobile App, Personal Capture, or the Windows PowerPoint Ribbon add-on. You still have only a single Echo360 account but you can now log in and authenticate directly in the platform itself, as well as through your institution's established authentication method.
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