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Disabling Auto-generated Email Notifications
Last Updated: Dec 18, 2017 05:52PM EST

This article applies to:  Echo360 Admins

When users are added to the system or enrolled/removed from sections, they receive a notification email. Sometimes administrators want to do mass enrollments and don't want users receiving multiple (or any) email about it.

For LMS-engaged institutions, users would typically not register directly through Echo360 for an account, because they are authenticated through the LMS. Meaning you don't want them to receive the registration email that gets automatically generated when they are added to the system.

To avoid all of this electronic traffic, you can disable Email notifications for the institution. Toggling this switch off disables ALL auto-generated email from Echo360, including:

  • New user registration
  • Section enrollment/dis-enrollment
  • Re-invitations to the system or to a section
  • Notifications that video/media processing is complete and media is online

Note that a password reset email will still be sent if a user clicks the Forgot Password link on the login page.

IMPORTANT: This feature was designed for clients who are migrating to the Echo360 platform and who do not need the system to auto-generate email for the bulk system updates that happen as a result. We recommend that you re-enable the slider when these actions are complete so that instructors can send reminder invitations to students for their sections as needed.

To disable auto-generated email notifications:

  1. Log in as an administrator.
  2. Click the Settings icon in the upper-right corner of the screen.
  3. From the Settings menu, select Institution Settings.
    The Institution appears at the top of the list and is selected by default.
  4. On the right side of the Institution Settings page, click Features.
  5. Under Features, disable the Email notifications toggle switch (it is enabled by default).
  6. Click Yes on the confirmation message that appears.

Automated email notifications from Echo360 are now disabled; users will not receive any messages from the system.
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