How can we help?

My Cases

Using Classroom Capture for Live Streaming
Last Updated: Dec 07, 2017 02:51PM EST

This article applies to:  Echo360 Admins

Historically, Live streaming was only available if using a SafeCapture HD or Echo360 PRO appliance. This is because the configurations, the hardware, and communication capabilities of these devices were known quantities. We knew how live streaming would work through these appliances and we could test live streaming using an identical appliance.

Classroom Capture (CCAP) does not afford us that luxury, because we have no control over the hardware on which the CCAP software in installed, or the configuration of the Windows operating system running on the PC.

That being said, if you are planning to use a CCAP installation for Live streamed classes, there are some configuration aspects you will want to be aware of, in order to avoid problems with your CCAP Live classes.

  • Live Streaming will only work with CCAP installed on Windows 8.1 or Windows 10. Please do not try to generate a live streamed class using a CCAP installation on Windows 7. It will not work. In fact, we've made it so you cannot select Live Streaming for a schedule where a CCAP installation on Windows 7 has been selected as the Room.
  • Treat CCAP as you would any appliance for setting up Live Streaming. This means you must schedule the capture for a section, selecting the Room containing the CCAP installation, and do so through the Administrator's UI in Echo360. You cannot configure or start a Live stream through the CCAP desktop interface on the classroom PC.
  • Extending a Live CCAP is the same as extending any capture. Because Live streams must be scheduled captures, extending a live stream through CCAP is done the same way as extending any capture.
  • The CCAP PC must be physically connected to the network; it cannot use a wireless network connection. Please do not try to generate a live streamed class using a CCAP installation on a PC that connects wirelessly to the institution's network. Use an ethernet cable.
  • The CCAP PC must meet (preferably exceed) the minimum recommended hardware specifications for CCAP. In addition, we have only tested using supported input devices (camera/microphone). You may have success using other devices but we cannot guarantee it. See Classroom Capture Specifications and Supported Devices for CCAP and PCAP Windows for details.
  • If the Windows Firewall has been enabled on the CCAP PC, a user will need to select Allow Access for the "echo_capture" application on the first launch of a CCAP Live streamed capture.

If the Windows Firewall is enabled, it will need permission to allow CCAP to stream data. The allow access exception will only need to be selected once, after which time the Windows Firewall should allow subsequent CCAP live streams to succeed without intervention.

Alternately you can set up your own Firewall exception for the CCAP live streaming capture.

Recommended Browser: For the best experience, we recommend that users connect to live streams using Chrome.
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found