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Install Personal Capture for Mac
Last Updated: Mar 28, 2019 10:07AM EDT

This article applies to:  Echo360 Instructors

End of Support for Personal Capture
August 30th, 2019: The download links for PCAP will be removed from the platform. This is also the end of support date for these applications in Europe, Middle East, and Africa (EMEA). While the applications will likely continue to work for the rest of the year, there will be no support available. Clients in the EMEA region should plan a full transition to Universal Capture before this time. Clients in other regions can continue to use existing PCAP installations but will no longer have the ability to download it.
January 15th, 2020: This date marks both the end of life and the end of support for these applications globally. As of this date, PCAP will cease to work with the Echo360 platform due to enhancements in the capture pipeline that will only work with Universal Capture. It is of utmost importance that all Echo360 clients complete their transition to Universal Capture by this time.

If you have not already done so, please see Personal Capture Specifications to be sure the computer you are using meets the minimum system requirement for Personal Capture for Mac.

Do I Need to Remove Personal Capture If It's Already Installed?
If you are installing a new version, re-installing Personal Capture (PCAP) to resolve some issue, or are migrating from an ESS version of PCAP to an Echo360 active learning platform version, you must remove the old version first. The installer checks for any existing versions and may prompt you to remove the old version before installing, or may simply not allow installation until the old version is uninstalled. Removal of PCAP does not remove existing recordings, so you should be able to see the recordings created by the previous version after reinstallation.

Download the Installer

  1. Log into Echo360.
  2. Click the Settings menu to open it and select  Downloads, as shown in the below figure.
  3. Click the Mac Download link from the Personal Capture section of the Downloads page, shown below. The installer must be run locally, so save the file to your computer.
    Download page in ALP with settings menu open and download option identified

Use Local Directories for Installation and Capture Storage Directories!
The Personal Capture installation and data directories must be on the local drive; they cannot be located on a network, remote (mapped), or USB thumb drive. 
If you are installing on MacOS Sierra (10.12) note the following:
-- If you are using iCloud syncing for your files, you must disable Desktop and Documents folders in your sync selections (because this is where the PCAP Recordings folder is located and those must be retained locally). See this article for additional information:  
-- You may need to manually enable the use of Flash in Safari on Sierra. See this article for instructions:

Install the Program

The Personal Capture Mac Download link downloads an .app file for installing PCAP. Use the steps below to install Personal Capture from the .app file.

Mac OS Security settings may not allow for clicking the .app file to launch it
When you click the .app file in the Downloads list in the Mac toolbar, or double-click it from the Downloads folder, you may receive the following dialog box indicating that the installer cannot be opened.
Cannot launch PCAP app
In this case, you must either right-click or control+click the .app file from the Downloads folder, then select Open from the popup menu. This launch method is identified in the procedure below.

To install Personal Capture on Mac OS

  1. Locate the downloaded file. It should be located in the Downloads folder (Finder > Downloads).
    Your security settings will probably not allow you to launch the installer from the Downloads list in the Mac toolbar.
  2. Right-click or control+click the .app file and select Open from the pop-up menu.
  3. On the warning message that appears, click Open.
  4. Once the installer is launched, follow the prompts to complete installation.
    If you encounter an osx-intel message related to your firewall settings, see the information below.

After Personal Capture is installed, launch it. Run a test capture to ensure it works as expected. If it does, you may delete the downloaded installation file, as it is no longer needed.

Mac firewall settings (allow/deny osx-intel connections)

If your Mac firewall is enabled, and depending on your settings, you may receive the following dialog box during installation, indicating that osx-intel would like to make network connections. In this case "osx-intel" represents the PCAP application, and it is asking you to allow it to connect to Echo360 to upload your personal captures.

allow PCAP to accept network connections dialog box as described

If you select Deny, you can still use Personal Capture to make recordings but you will be unable to upload to the server because you have denied PCAP the ability to connect to Echo360.  If you need to change this setting, you can make a firewall exception yourself by navigating to System Preferences > Security & Privacy > Firewall > Firewall Options as shown in the below figure.

Note that you may need to click the lock in the bottom left corner of the dialog box to access the Firewall options.

Firewall options for Mac as described

Uninstall from Mac OS X

Uninstalling Personal Capture is easy, however, make sure that you have backed up your recordings to separate storage before uninstalling, or that they have been uploaded to Echo360.

Existing captures are not removed with uninstallation. If you want to remove them, find the recordings directory and manually delete it. By default the recordings folder location is: /System/Users/{user}/Documents/Echo360/Personal Capture/recordings

All captures and logs are deleted when the program is removed.

  • To remove Personal Capture, delete it from the Applications folder (Finder > Applications).
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