How can we help?

My Cases

Installing or Replacing USB Cameras for Classroom Capture
Last Updated: Dec 07, 2017 02:47PM EST

This article applies to:  Echo360 Admins

When you install a USB-attached camera on a PC, you should always install the camera driver but we strongly recommend NOT installing any application software that may have come with the camera. The camera application can interfere with Classroom Capture (CCAP).

If a driver-only installation is not possible, be sure that you:

We strongly recommend performing a test capture using the camera, then reviewing the results, to be sure it is functioning properly. See Test Protocol for Web Cameras on the supported CCAP devices page.

Input Handling

CCAP device support has been enhanced to dynamically handle changes to input devices anytime during captures, either scheduled or ad hoc. When there is an interruption in a CCAP capture (due to input disconnection, resolution change, power loss, etc.), and the capture is resumed, the capture will be split into multiple parts instead of failing outright. The Media Processor has been enhanced to recognize when this happens and is able to “stitch” the separate parts together, to create a single capture.

For the best results, however, we recommend that the device inputs are plugged into/connected to the PC prior to the start of a capture and (if possible) that an Administrator review any new source configurations before the start of scheduled capture sessions.

After replacing, removing, or installing a new input device

Follow these steps if you:

  • Replaced an existing source device
  • Installed a new or additional USB source device to the classroom PC
  • Removed an existing USB source in favor of using another already-connected USB source or an existing integrated input source, such as the integrated webcam or internal microphone

To add/replace/remove a device

  1. Connect the new input device to the USB port of the classroom PC. If you are only removing (not replacing) a device, skip to step 3.
  2. If possible, install ONLY the camera driver; do not install the application software that may have come with the camera.
  3. Log into Echo360 (as an administrator), and navigate to the Configure Room dialog box.
  4. Review, and if necessary, change the device input selections for the room. The system should automatically recognize a replacement device and select it, but you will want to check to be sure.
  5. Click SAVE.

For detailed information on what happens if a device is removed or replaced or the input signal is otherwise interrupted, see  How Classroom Capture Handles Input Interruptions.

c9f5f1d87ac29bd0c146e9565da3c739@echo360.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete