How can we help?

My Cases

Classroom Capture Indicator in Windows Taskbar
Last Updated: Mar 28, 2019 10:11AM EDT

This article applies to:  Echo360 Instructors

End of Support for Classroom Capture
August 30th, 2019: The download links for CCAP will be removed from the platform. This is also the end of support date for these applications in Europe, Middle East, and Africa (EMEA). While the applications will likely continue to work for the rest of the year, there will be no support available. Clients in the EMEA region should plan a full transition to Universal Capture before this time. Clients in other regions can continue to use existing CCAP installations but will no longer have the ability to download it.
January 15th, 2020: This date marks both the end of life and the end of support for these applications globally. As of this date, CCAP will cease to work with the Echo360 platform due to enhancements in the capture pipeline that will only work with Universal Capture. It is of utmost importance that all Echo360 clients complete their transition to Universal Capture by this time.

When the program is open, the Classroom Capture icon in the Windows taskbar shows the status of the recording.

For example, the below figure shows the taskbar icon with a red dot, indicating that Classroom Capture is currently recording.

CCAP icon in the windows taskbar with red dot indicating that capture is recording

Pausing the capture changes the taskbar icon to show a pause symbol, as shown in the below figure.

CCAP icon in windows taskbar showing recording is paused

If there is a Device Monitor light installed on the podium PC, it will also indicate the current status of the capture.

Do not use "small icons" on the Taskbar

If you are not seeing the capture status indicated in the Windows taskbar as described here, right-click the taskbar and check the taskbar Properties.

Be sure the Use small icons checkbox is NOT checked, as shown in the below figure. Small icons do not allow for the "overlay" graphics (pause sign or red dot) that Echo uses for the status indicator.

windows taskbar properties dialog box with Use small icons option identified and unchecked

c9f5f1d87ac29bd0c146e9565da3c739@echo360.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete?b_id=16610