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Viewing Capture Processing and Publishing Information
Last Updated: Nov 18, 2019 10:51AM EST

This article applies to:  Echo360 Admins

Detailed capture information is available for completed captures or those that have errored out. Clicking a capture from the Completed or Errors list of captures opens the media details page, providing information and a variety of functionality. Specifically you can open the Activity tab in the bottom section of the page, to see capture generation, processing, and publishing information, which can be useful if there is a problem with users viewing the video.

To view detailed capture data

  1. From the CAPTURES page, find the capture you want.
  2. Click on the capture row to open the media details page, as shown below. 
    Media details page with items as described
  3. On the right side of the lower section of the page, click the Activity tab (the Details tab, to the left of it, is shown by default).

The Activity tab, shown below, lists the events that have occurred with this capture and times they occurred. The below figure shows the activity for a capture that completed and was published. For an Errored capture, if the capture exists, the Activity tab may show that processing or other post-capture step failed. If the capture did not happen at all for some reason (the device was offline or other reason), you will not get a Media Details page, as there is no media available.

Media details page for administrator with Activity tab showing and capture events listed as described
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
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