Customers using EchoSystem 5.2, 5.3, or 5.3 SP1 may notice a degradation in audio quality.
Audio encoding was changed from mono to stereo without increasing the overall bitrate in EchoSystem 5.2. This change reduced audio quality by half.
There are two options to resolve this issue:
- Upgrade to EchoSystem 5.3 Service Pack 2 or later. This release reverts audio encoding to mono doubling audio quality.
- If you are running EchoSystem 5.2, then you can download the hotfix found here. Instructions for how to install the hotfix are located in a README.txt file in the zipped hotfix folder.