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Degraded Audio Quality in EchoSystem 5.2, 5.3, or 5.3 SP1
Last Updated: Dec 15, 2017 04:48PM EST

This article applies to:  Echo360 Admins

Summary

Customers using EchoSystem 5.2, 5.3, or 5.3 SP1 may notice a degradation in audio quality.

Cause

Audio encoding was changed from mono to stereo without increasing the overall bitrate in EchoSystem 5.2. This change reduced audio quality by half.

Solution

There are two options to resolve this issue:

  • Upgrade to EchoSystem 5.3 Service Pack 2 or later. This release reverts audio encoding to mono doubling audio quality.
  • If you are running EchoSystem 5.2, then you can download the hotfix found here. Instructions for how to install the hotfix are located in a README.txt file in the zipped hotfix folder.
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